Information Technology Specialist-Achieving True Self

Irwin, PA.

Achieving True Self (ATS) wants you to join their growing their team!

This position is not a remote position. The position will be in our Center for Achievement M-F

At ATS, the Information Technology Specialist will assist in ensuring the efficient and smooth, day-to-day operations of the IT department. The IT Specialist will manage the IT departments timely response to IT support tickets, be responsible for tracking technology and assist to maintain user accounts across the company. You will be a part of an exceptionally supportive work environment where team members thrive, feel valued, and are ultimately appreciated for their contributions.

What are the benefits of working at Achieving True Self?

We offer bi-weekly, competitive pay, along with up to 2 weeks paid time off based on hours worked, six paid holidays, and family medical leave options if eligible
We offer medical coverage from individual to family plan options, dental, vision for those who qualify. ATS covers a portion of your monthly costs for medical benefits. We also offer a Health Reimbursement Account to employees to assist with the cost of your plans deductible to those eligible
Retirement options in the form of 401K with an employer match, as well as supplemental, voluntary insurance as well as short term disability plans for those who qualify
Employer paid life insurance is available for eligible employees
We offer an entirely free and confidential employee assistance program that gives you access to mental health, financial health, legal services, and wellness benefits that can be used for you and your family. This includes a discount program too, like pet insurance
Performance reviews conducted with supervisors to foster professional development
We “Hire to Retire” providing you with the tools necessary to grow with Achieving True Self. Tuition discounts, college and university partnerships, and continued education and supervision opportunities for those who want to go back for continued education
We celebrate differences and thrive on diversity. We are committed to an inclusive-company culture, where team members can thrive and feel valued

The best perk we can offer is to provide you with a chance to make a difference in others lives while working with talented and dedicated people who love what they do.

What qualifications do I need to join the ATS team?

Associates Degree in Information Technology, Computer Science, or equivalent preferred
One year of paid work experience working in an IT position a strong advantage
Must be at least 18 years of age
Must have required criminal history clearances per state guidelines
Experience with Google Workspace, Microsoft Office, Active Directory, Apple iOS devices, hardware diagnosis, and repair
Excellent interpersonal skills, ability to interact with coworkers who may not have computer skills
Strong record keeping and documentation skills
Strong time management skills and ability to multitask/take on multiple projects at once
Experience with Data Security and specifically HIPAA
Preferred skills in Microsoft Access and Excel including VBA and advanced formulas
Have an unstoppable passion for excellence and an unquestionable commitment to those we serve
Networking/basic wiring skills

What are the core responsibilities of an IT Specialist?

Field incoming trouble calls and provide tier-1 support of issues remotely via phone or email
Document and catalog existing and future equipment and software
Help maintain user accounts and group membership in Google Workspace environment
Help maintain user accounts in Avaya IP Office Phone system
Prepare and ship Chromebook’s and Windows computers to new employees
Process terminations from an IT perspective. (collect equipment, cancel software subscriptions, remove Avaya extension)
Create and maintain instructions and procedures catalog
Maintain respect and confidentiality for all individuals
Attend staff trainings and agency meetings, as needed
Performs other job duties as assigned
Steward the mission, vision, values and beliefs of ATS with all interactions in role

Who is ATS, and What is our Mission?

Achieving True Self is passionately cultivating and inspiring growth through the delivery of evidenced based treatment to assist individuals, families, organizations and their surrounding communities to achieve their self-defined goals. Through a supportive organizational culture focused on developing and retaining team members, we are determined to change the world by instilling hope and helping each person whose life we touch achieve their truest self.

Achieving True Self is an equal opportunity and affirmative action employer that celebrates differences and thrives on diversity. Applicants will not be discriminated against because of their age, ancestry, color, citizenship status, creed, disability, gender identity or expression, marital status, medical condition, national origin, orientation, race, religion, sex, sexual orientation, veteran status, or any protected category or characteristic prohibited by local, state or federal laws.

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Achieving True Self is an Equal Opportunity Employer (EOE). Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.

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Information Technology (IT) Specialist