Job Details

Description

POSITION SUMMARY:

Taking direction from the Technical Lead Manager, the IT Specialist troubleshoots and diagnoses software and hardware issues and assists staff on complex issues. Performs systems management, integrations and implementations across the organization. This is a hybrid position spending most days in our Seattle office.

Essential Functions

Triage, resolution and escalation of operations issues
Participates and contributes to project implementations under the direction of the Technical Lead Manager
On-site support of in-house systems and network infrastructure in collaboration with Technical Lead Manager, Technology Coordinator and MSP
Identifies systemic or recurring problems and proposes ways to resolve them
Manages and maintains M365 environment
Contributes to internal and staff documentation
Collaborates with Technology Coordinator on staff trainings
Collaborates with IT Onboarding Specialist resolving L2-L3 issues
Creates, maintains and supports a safe and welcoming environment for people of color, disabled, trans and gender non-conforming staff, and other historically excluded populations
Additional Responsibilities: Assists with other tasks and projects, onsite/offsite as needed.

Knowledge, Skills, And Abilities

2+ years of experience in customer facing IT/help desk technical support roles
Proficient in Microsoft applications and technologies
Experience supporting Microsoft cloud computing platform
Experience implementing, maintaining or testing applications
Time management skills
Extraordinary problem-solving skills
Attentive to detail
Customer-centric attitude
Ability to embrace and support Akin’s commitment to fostering an inclusive organization

Working Environment

This job is performed in a professional office environment. The following list is representative of the work environment employees encounter while performing the essential functions of this job:

Moderate noise (i.e. business office with computers, printers, phones)
Typical office lighting and temperatures
Moderate interruptions
Ability to work in a confined area
Ability to sit at a computer for an extended period
Limited travel to other site locations within the state

Working Remotely

Working remotely is a benefit of Akin’s flexible workplace, but remote work cannot be offered for all positions. Some positions require daily presence in the office. Remote work arrangements may be adjusted or rescinded based upon business needs.

Physical Demands

While performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; occasionally to reach, stoop and kneel
Regularly stand, sit, communicate, and operate a computer
Regularly lift computer boxes (3-5 lb)
Regular, predictable attendance is required
Specific vision abilities required by this job include close vision requirements due to computer work
Regular, predictable attendance is required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

2+ years of IT/help desk support
2+ years of experience with Microsoft technologies
Successful completion of a drivers check

Preferred Qualifications

JIRA
Sharepoint/PowerApps

Salary Range And Benefits

The salary range for this position is $29.13 - $40.79. The starting salary range for this position is $29.13 - $32.06 DOE for external candidates.

Full-time employees will also receive 10 days of vacation leave each year, three Employee Appreciation Day each year, and will accrue one sick day per month (pro-rated for part-time employees). Employees will also enjoy 15 paid holidays throughout the calendar year. We also offer EAP and mental health benefits.

Akin (formerly Children's Home Society of Washington)

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