Apex Technology Management (MSP)

Senior Systems Engineer

About Apex

Apex Technology Management, a New Charter Company, is accepting applications for Senior Systems Engineers who have both technical and business acumen. We have a top-notch team that allows even the most seasoned experts to learn and grow. If you would like to join a team that you can be proud to be part of, where mutual respect, hard work, integrity, and professionalism are the norm and you meet the qualifications listed below, apply today! Oh, I failed to mention that we took home the title of “MSP of the Year!”

Our Mission and Core Values

Our mission at Apex is to transform organizations and lives through innovative technology solutions. This heartfelt and passionately lived out Mission coupled with our Core Values is the driving force behind all we strive to accomplish. Simply stated, we are a company who believes that we can and are transforming organizations and people's lives through who we are and the innovative technology solutions we provide!

Our Core Values (IT TECHS)

I - Integrity: Always do the right thing even when it’s hard. Be honest and true, conducting every part of our business with the utmost integrity.
T- Teamwork: Work together as a team, valuing one another, and putting the needs of the team above one's own needs.

T - Transformation: Be focused on and committed to accomplishing our mission. Positive transformation for our clients, our team members, and our communities.
E - Excellence: In every aspect. Our work environment. Our communication with our clients. In the work we do. And in the things no one sees. Be dedicated to being the absolute best.
C - Customer Service Obsession: The “core” core value. Always go the extra mile for our clients. Be obsessed with providing the very best experience to our clients.
H - Humility: We always have something to learn from someone else. Be open to always learning more.
S - Security: We are a security first company. We take the incredible trust our client’s place in us seriously. We take extra precautions to keep our clients safe and secure.

This is what keeps us rowing in the same direction as we create and maintain small business and enterprise level computer and network infrastructures. Most importantly, we truly care about our employees and our clients. We are genuinely committed to exhibiting compassion, concern, and care for our clients, employees, community, and world. We implement the right solutions, the right way, the first time and every time. Above all, we are the safe choice – the right choice – for those who realize the importance of well-managed information technology. We demonstrate what it means to be a "People First" culture, committed to providing employees with an environment where their talents can flourish. Leading with integrity and excellence, we are committed to providing exceptional customer service to the clients that we have the privilege to serve. We are a growing company seeking the best employees in the business.

If this is you, and you wish to be a part an amazing team of down to earth people who like to work together and have fun together, you’ll be an integral building block of something great: a rapidly growing company headquartered in Redding, CA but expanding throughout the state. We can't wait to hear from you, APPLY TODAY!

Our employees can tell you that the perks are nice, but it’s the team that you work with that really makes Apex a great place to be. We offer competitive pay, benefits, and long-term career growth opportunities. Apex has a reputation for providing our clients with the right technology solutions every time. We are committed to integrity and excellence in customer service. Let’s consider our future together. Apply Today!

Benefits and Perks

Gym membership
Paid time off to volunteer
Education/tuition reimbursements
Technical and leadership training opportunities
Medical insurance with employer contributions for employees and family
Dental and Vision insurance
Generous Quarterly Profit-Sharing Bonus Plan.
401k with up to 5% company match.

Job Description Details: Senior Systems Engineer MS (Managed Services)

The Senior Systems Engineer is accountable for designing, developing, supporting, and maintaining the organization's systems infrastructure, including the implementation and design of hardware and software. They also handle senior escalated issues, ensuring prompt resolution, while staying informed about the latest advancements in computer technologies.

Primary Responsibilities

Closing 5 Root Cause senior escalation tickets per day
Having a billable rate of 85% or more per day
Closing out escalated System Engineer tickets with excellence and effectiveness.
Capable of resolving the most challenging issues an IT Engineer could face from any area of IT.
As the highest escalation point, your depth and breadth of knowledge will be beyond all others.
Provide mentorship and guidance to Senior Engineers on escalated tickets.
Ability to comfortably handle onsite requests that could pertain to any IT issue regardless of complexity.
Demonstrate a strong sense of customer service for all our clients.
Document your time in our ticketing system live and be up to date by end of day.
Document your work in your ticket clearly and accurately.
Stay up to date on current technology in order to adequately perform your duties.
Responsible for all aspects of designing, planning, implementing, maintaining, troubleshooting, and supporting Windows server operating systems and server hardware at multiple sites.

Preferred Skills & Experience

Minimum 5-10 years’ experience as a Senior Engineer and escalation strongly preferred.
Current Microsoft certification or four-year college degree in a related area of study
Knowledge of advanced Network & Server Infrastructure so that you can comfortably resolve higher level escalations without the assistance of others.
Minimum of 5 years of verifiable Advanced Networking and Server/Storage Virtualization experience, including performing server installs without assistance.
Possesses several IT Certifications such as, MCSE or MCITP in Enterprise and Server Administration, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA/CCNP, VMware VCP, CompTIA Security+ or CISSP.
Configuring and troubleshooting Layer 2 networking (VLANS, Spanning-Tree…), IPsec VPN, PIX/ASA Firewalls, SSL VPN, PKI encryption, AAA, NTP, TCP/IP, and Windows Systems.
Well versed in VMware vSphere & Hyper-V server virtualization and in Storage Virtualization/SAN technology.
Detailed Knowledge of All current Microsoft operating systems, TCP/IP, routing, networking hardware, PC hardware, servers, network design, network administration, project management principles, customer service principles and skills, methods of researching and troubleshooting technical problems utilizing knowledge management tools, network security, routers, WAN/LAN/WLAN infrastructure, SANs Implementation, VMWare virtualization in an Enterprise environment, topology architecture, etc.
Superb communication skills, including effective facilitation, listening, and writing.
Ability to express thoughts in a clear and concise manner.
Demonstrated analytical thinking, problem solving and decision-making skills.
Familiarity with ConnectWise, Auvik, Slack, Microsoft Office Products.
CompTIA A+, Network +, or Security +, CCNA, CCENT
Desire to continue to learn and grow.

Preferred Attributes

Highly organized and process driven.
Affinity for technology.
Strong integrity with the ability to work in a highly confidential manner.
Collaborative and flexible with a consultative mindset.
Precise and detailed, delivering consistently high-quality results.
Comfortable in a balance of tactical and strategic focus.
Servant hearted with a focus on improving the lives of our customers in every action and interaction.

If you match these criteria, please APPLY TODAY!

All resumes will be considered strictly confidential and will only be viewed by Apex's top management employees with consideration for the potential sensitivity of currently employed candidates. If you are not sure that this position is a fit for you, but would like to hear more about the opportunity, please do not hesitate to submit an application with confidence that your inquiry will remain confidential.

Physical Requirements

Work is primarily knowledge-worker oriented using computer systems. Occasional exertion and lifting of up to 20 pounds to move office or computer equipment. Occasional crawling, kneeling, and squatting. Constant use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures, views computer constantly. Occasional travel (car/airplane). Occasional exposure to outdoor environmental conditions as a result of travel.

Apex Technology Management is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Apex recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Apex Technology Management, A New Charter Technologies Company

New Jobs

Senior System Engineer