Role Description

AutoRecruitmentUSA is seeking an Automotive Executive GM / Operations and Sales Director to manage the daily operations of our dealerships located in Augusta, GA. This full-time, on-site role will oversee the dealership's sales and service operations, including customer experience, service processes, inventory management, and employee performance. Additionally, this role will collaborate cross-functionally with other teams to drive innovation and improve processes.

Job Description

Ensure that the Forecasting of Revenue and Expenses are as accurate as possible only after completing the FABS 3.0 Document for each Dealership and reviewing it with the Dealership’s General Manager.
Ensure that all Operational Policies, Processes, and Procedures are followed in the Market.
Ensure that the COO’s Financial Statement Takeaways are distributed to the General Managers and that between you and the General Manager the Proper Training is installed to change behavior and drive improvement.
Assume the role of Lead Trainer for Fixed Operations. Install MAG’s “Road to the Service” and ensure RO growth occurs at all Locations.
Ensure that the General Managers keep their Dealership’s 100% Staffed. Also, assist the COO in Management Staffing needs.
Operations Director is 100% responsible for the Direct Management of New, Used, Parts and all other Inventories. The General Managers will assist you in the day-to-day management, but you are Accountable.
Ensure that all General Managers attend required meetings, review their Daily Documents (Daily) turn in their assignments completed and on time.
Ensure that all Operational Reports including Ops Team North’s WIP coming out of Market are accurate, timely and previously reviewed by yourself before sending off.
The Operations Director is 100% responsible for the Direct Management Red Flags, Customer Complaints and first responder to undesirable events. You will also need to keep detailed notes and include them in your Daily Summary Email.
Ensure that Murphy Auto Group’s Wholesale Vehicle Auction is successful, growing and professionally operated.
Your Salary will be for completing the Job Functions and Responsibilities stated above. Your Commission Bonus will be calculated off the Net Income of the Dealerships. Your Commissionable Bonus Rate will be calculated off the performance of the Following Areas:
Overall Percent of the Net Income Forecast Achieved in the Market
Overall Lead Closing Percentage of the Internet Departments in the Market
Overall NIRO Closing Percentage of the Vehicle Exchange Departments in the Market
Overall CSI, CXI, QGP, and Infiniti CSI Scores of the Dealerships in the Market
You will receive a Monthly Scorecard to review your Individual Performance and every 90 Days you will meet with the CEO to review your overall Operational Effectiveness.

Qualifications

Bachelor's degree in Business Administration, Marketing, Sales, or a related field. A Master's degree is a plus.
10+ years of experience in the automotive industry in a leadership role, with experience in both operations and sales.
Proven track record of increasing automotive sales and improving customer experience.
Strong leadership and coaching skills to motivate and develop a team of employees.
Outstanding communication and organizational skills.
Proficient in MS Office Suite, including Excel and PowerPoint.
Experience in budget management and financial analysis.
Knowledge of automotive dealership management systems (DMS) is a plus.

Industry

Human Resources Services

Employment Type

Full-time

AutoRecruitmentUSA

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Automotive Platform GM