Founded in 1979, Barrow Hanley is an investment management firm offering value-focused investment strategies spanning global equities and fixed income to institutional clients, mainly pension/retirement plan assets in the US, UK/EU, and Asia. Barrow Hanley enjoys a boutique culture, approximately 100 employees, with a singular focus to assist clients in meeting their investment objectives.

The Technology Support Specialist provides a combination of services aimed at supporting Barrow Hanley’s technology ecosystem and ensuring the business has what it needs every day to operate securely and efficiently. This is accomplished through supporting end user services by providing exceptional support. This includes identifying, researching, assigning, escalating and, resolving technical issues. The Technology Support Specialist will document, track, and monitor issues to ensure a timely resolution for end users of Barrow Hanley systems.

Key Responsibilities:

End User Servicing

Receiving IT service requests from systems users via in-person interactions, the IT service management application, phone and/or email.
Installing and decommissioning of hardware and software including system inventory maintenance and inventory updates.
Accurately documenting, updating, and closing service requests, incidents or change requests in a timely manner.
Effectively assigning and/or routing service requests to the appropriate IT members or third-party service providers.
Researching and troubleshooting incidents and escalating or re-assigning tickets to the next support level, if necessary.
Serving internal clients with a high level of integrity, professionalism, energy, and a positive attitude.
Maintaining and supporting conference room AV and multimedia equipment.
Escalating issues or concerns to IT Management as necessary.

Application & System Administration

Coordinating and escalating support of various business and desktop applications, systems, and users.
Participating in regular maintenance of systems including patching & security remediation.
Communicating & training business users on best practices.
Supporting disaster recovery readiness.

Desktop Management

Provisioning, deployment, and management of PCs, mobile devices, and other IT equipment/peripherals
Building and imaging desktop and laptop computers including the installation and configuration of operating systems and appropriate software for on-site and remote access use.
Ensuring company policies and procedures are adhered to and enforced.

Required Qualifications

Consistently demonstrate professionalism, dependability, honesty, integrity, and a service-oriented attitude.
Proactive problem solver with strong analytic and creative thinking skills.
A strong desire to learn.
An associate degree, related technical training or equivalent combination of education and 3 to 5 years of IT support experience.
Understanding of desktop hardware and software diagnostics and troubleshooting methods.
Understanding of testing and integration of hardware and software systems.
Must be able to collaborate with others while being a strong, self-motivated individual contributor.
Strong verbal and written communication skills required.
Ability to manage time, prioritize and organize work in an efficient manner required.
Ability to shift priorities and adapt quickly in a fast-paced, changing environment.
Ability to work well under stress and time pressures and a keen sense of urgency.
Experience with Windows operating systems, tools, and Microsoft 365 applications and services.
Knowledge of Microsoft Active Directory and Microsoft Azure AD (Entra ID)

Preferred Qualifications

Knowledge of Apple iOS and Google Android related devices and software.
Experience with remote diagnostic tools.
Experience with help desk technologies and IT service management tools.
Knowledge of remove management, monitoring and deployment tools (Intune, AutoPilot, NinjaOne).

Compensation: Industry Competitive Salary | Benefits | Profit Sharing

*This job is not eligible for visa sponsorship*

Barrow Hanley recruits, hires, employs, trains, promotes, and compensates individuals based on job-related qualifications and abilities and provides a work environment that ensures all employees are free from discrimination or harassment because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, public assistance needs, or any other characteristic protected by law.

Barrow Hanley provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, need assistance with the application process, or would like to view the Firm’s Affirmative Action Policy, please email HR at KHerring@BarrowHanley.com.

Barrow Hanley Global Investors

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Technology Support Specialist