Experience And Education

Essential Qualifications/Experience:

A minimum of 3 years’ experience (within last 6 years) working as an administrator of online Learning Management System and MS SharePoint
A minimum of 3 years’ (within last 6) supporting users with new accounts creation, help desk support and general support to remote users on the system
A minimum of 3 years’ experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion
Experience in help desk tracking software and trouble ticket supporting software
Experience in producing reports and metrics from LMS, MS SharePoint, or by interrogating the database
Experience in cyber issues and protecting the system and network from unauthorised access
Two years of vocational training in computer related science or related subjects in the educational domain

Duties/Role

Review all new requests for accounts on the JADL, TRANSNET, and e-ITEP systems, approving those, which meet the NATO requirements and responding to those, which need further clarification
Support any help desk questions received by email or phone
Work with the MS/LT Branch for uploading of courseware, functional testing of courseware packages, and maintenance of existing content on JADL platform
Support various communities of interest within NATO in customization and maintenance of JADL pages
Work closely with NCIA to ensure the services are available and operational on the NATO networks
Maintain an awareness of any cyber issues that may affect the system delivery or unauthorized access to the system

Brevco Services SCS