Essential Job Functions

End-User Support:

Act as the primary point of contact for all technical issues, responding to and resolving hardware, software, and network problems for plant employees and retail locations.
Install, configure, and maintain desktop computers, laptops, printers, and other office technology.
Provide ongoing support and training to staff regarding the use of hardware, software, and systems to improve efficiency.
Track and document technical issues, maintaining records of support requests and resolutions.

Systems Administration:

Manage the entire IT infrastructure, including servers, network equipment, firewalls, and other core systems within the plant and remote locations.
Administer and maintain Windows Servers, Active Directory, DNS, DHCP, file storage, and other key services.
Perform routine system maintenance, applying security patches, upgrades, and backups to ensure data integrity and system availability.
Monitor system and network performance, proactively identifying and resolving potential issues before they impact operations.
Implement and enforce IT security protocols to safeguard systems and data from unauthorized access or cyber threats.
Maintain technical documentation, including network diagrams, system configurations, and backup procedures.
Support disaster recovery planning and testing, ensuring the continuity of operations in the event of a system failure or other disruption.

Additional Responsibilities:

Design and implement new IT solutions to support the company’s evolving technology needs and improve operational efficiency.
Provide on-site IT support to retail locations, which will require occasional travel (approximately less than 5%).
Stay current with IT industry trends, emerging technologies, and best practices, and recommend improvements to the plant’s IT infrastructure.
Be available for after-hours support and on-call duties to respond to critical system outages or other urgent IT matters. Eric – reword this?

· Knowledge and experience with MS SQL SERVER and relational databases a plus

· Manage and maintain Mitel phone system

Qualifications:

Degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
3+ years of experience in systems administration, desktop support, and network management, preferably in a manufacturing environment.
Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and network troubleshooting.
Proficiency in installing, configuring, and maintaining desktop and mobile systems (Windows 10/11, macOS, and Android OS), as well as printers and peripheral devices.
Experience with virtualization (VMware, Hyper-V), backup systems, and disaster recovery strategies.
Strong understanding of IT security best practices, including firewalls, VPNs, and data protection.
Familiarity with manufacturing software and ERP systems is a plus.
Excellent organizational and multitasking skills, with attention to detail.
Strong communication skills with the ability to explain technical concepts to non-technical users.

Physical requirements / Use of Senses:

Sitting: Frequently. To accomplish necessary desk work.

Standing/walking: Occasionally. To move throughout employee work areas including stairs.

Lifting/carrying: Occasionally. Computer equipment and office supplies. Typical weight up to 50 lbs.

Handling/grasping: Frequently. Of concepts rather than physical objects. Still uses senses.

Speaking/hearing: Frequently. To speak with employees and outside IT consultants.

Finger dexterity: Very Frequently. Primarily typing / computer.

Near vision: Very Frequently. For computer entry.

Far vision: Occasionally. For maneuvering about the facility.

Mental requirements / Attributes

Interaction with others: Frequently. To speak with employees and outside IT consultants.

Time/deadline/shift/overtime requirement: Frequently. Job requires considerable organization and time management.

Attention to detail: Frequently. Accuracy is critical for almost all phases of the job.

Critical judgment: Frequently. May need to identify problems or assess situations quickly.

Positive attitude: Continually. Essential while working in an environment with time stressors.

Operation of Equipment / Tools

Computer: Frequently. This is the primary tool for network and/or coding applications.

Photocopier: Occasionally. To make copies of information and test application reports.

Writing instruments: Occasionally. To facilitate communication and for keeping notes.

Bullseye Glass Co.