Position Summary: The Systems Administrator will maintain, upgrade and provide support for software, hardware, and networks. The Systems Administrator needs to be able to diagnose and resolve problems quickly and be available to respond to business needs after hours. The individual should be able to easily communicate technical concerns and solutions to many different people with varying degrees of technical knowledge as well as work with individuals in all departments to help solve their technical issues. The Systems Administrator is also responsible for maintaining our system infrastructure, including firewalls, testing computer equipment, backing up databases, installing and updating malware software, installing and rebuilding existing servers as well as other processes. Consistently promotes teamwork and displays a positive attitude and personal commitment to excellence.

Minimum Education Required: Associates degree in Computer Science or related field. Or 4 years of work experience.

Minimum Experience Required: 3-5 years of database, network administration, or system administration experience required.

Qualifications

Strong knowledge of systems and networking software, hardware, and networking protocols
Experience with PowerShell, VMware, Hyper-V, Windows OS
A proven track record of developing and implementing IT strategy and plans
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols. HIPAA experience preferred.
System administration and IT certifications in Linux, Microsoft, or other network related fields are preferred or equivalent work experience

Additional Qualifications

To perform this job successfully, an individual must be able to perform each job duty and responsibility satisfactorily. The requirements herein indicated, represent the knowledge, skills, and/or abilities needed by the System Administrator. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Duties And Responsibilities

Installing and configuring software, hardware and networks
Managing Active Directory and Group Policies
Manage network servers and technology tools
Building a standard workstation image and deployment tools
Building a patch management system and SOP.
Building a backup system and SOP.
Monitor performance and maintain systems according to requirements
Troubleshoot issues and outages, troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues. Development tools and SOPs for preventing or have a BC plan in place for future avoidance.
Ensure security through access controls, backups and firewalls
Upgrade systems with new releases and models
Develop expertise to train staff on new technologies
Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
This list is not meant to be restrictive, totally inclusive, or limited in employee assignment or responsibilities.

Knowledge, Skills, Abilities

Language/Communication Skills
Skill and ability to communicate effectively both verbally and in-writing. The role requires the individual to work with several departments outside of IT, on a daily basis
Ability to read and comprehend simple instructions, short correspondences, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must have a high level of patience and professionalism when working with other employees who will have a varying range of computer competencies.
Ability to listen to troubleshoot attentively, address technical matters promptly, efficiently, courteously, and respectfully.

Mental/Physical Requirements

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 20 pounds at times.

Working Conditions

Travel - 30% locally
Well-lit medical office environment

DISCLAIMER

The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Examples listed do not preclude the performance of other duties similar in nature or in level of complexity.

Center for Primary Care

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IT System Administrator