Position Summary:

We are seeking an experienced, skilled IT Manager to join our innovative technology team. In this role, you will be responsible for overseeing and managing the Enterprise Information Technology department and ensuring that our company’s technology is meeting its goals and objectives efficiently and reliably. You will work closely with senior leadership, users, and the technology team to help determine the best way possible to meet the technology needs of the company.

This position is responsible for the strategy, planning, design, implementation, and support of the enterprise business applications and infrastructure. This includes developing the Enterprise IT strategy in alignment with functional leaders and developing business cases, proposed projects, and systems requirements. Additionally, this role is responsible for cybersecurity and risk management, while ensuring the integrity of our operations in a Sarbanes-Oxley (SOX) compliant environment.

The IT Manager will provide strong leadership so that we can leverage our IT investments through greater efficiency and quality by using technology to drive greater effectiveness resulting in superior customer satisfaction and to achieve the key business objectives.

With this position you can:

Lead Enterprise IT operational and strategic planning, roadmap and operating model, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
Manages change management processes associated with upgrades, maintenance, troubleshooting or installation of new business applications and systems including coordinating with business units, impacted customers, and technical teams.
Actively participates as a part of the department leadership team to develop long and short-term strategies, set and achieve measurable goals and objectives, and develop action plans with challenging but realistic deadlines.
Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
Provide direction on what emerging technologies should be assimilated, integrated, and introduced within the organization to ensure IT capabilities respond to the needs of the enterprise’s digital business strategy.

Cybersecurity Strategy and Oversight:

Develop and implement comprehensive cybersecurity strategies, policies, and procedures to protect the organization's sensitive data, systems, and infrastructure.
Conduct regular risk assessments and vulnerability evaluations to identify potential threats and proactively address security gaps.
Lead incident response and recovery efforts, working closely with the IT team to mitigate the impact of security breaches or cyber incidents. You should plan to be hacked/compromised. It is not a matter of if, but when.
Stay abreast of the latest cybersecurity trends, threats, and industry best practices to continuously improve the company's security posture.
Provide regular updates, insights, and recommendations to executive leadership.

Risk Management:

Collaborate with and lead cross-functional teams to assess and manage IT-related risks, ensuring compliance with regulatory requirements and industry standards.
Lead the SOX IT Governance, Risk, and Compliance program.
Implement and monitor risk management frameworks to identify, measure, and mitigate IT-related risks that could impact the company's operations or reputation.

IT Strategy and Governance:

Develop and execute an overall Enterprise IT strategy aligned with the company's business objectives, considering cybersecurity as a fundamental aspect of IT planning.
Establish IT governance practices to ensure efficient decision-making, resource allocation, and alignment with organizational goals.

Compliance:

Ensure all IT activities and projects adhere to SOX, GDPR, CCPA, PCI DSS and other relevant regulatory requirements.
Implement and oversee IT-related audit processes to ensure adherence to SOX and Data Privacy compliance standards.
Collaborate with Finance, Legal and Compliance teams to maintain a robust SOX and Data Privacy compliant IT environment.

What we are looking for:

Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
Lead governance and automation efforts to minimize manual work and ensure transparency in all aspects of the IT infrastructure ecosystem.
Develop, implement, and maintain IT policies and procedures, including those for architecture, security/cybersecurity, disaster recovery, business continuity, standards, purchasing, and service provision.
A passionate innovator and life-long learner eager to keep abreast of the fast-changing and dynamic technology industry.
A strong desire to automate information delivery and reporting, especially about potential issues; ‘preventative maintenance’ is your byword.
Demonstrated ability to develop and implement effective cybersecurity strategies, incident response plans, and risk management frameworks.
Knowledge of industry best practices, regulations, and standards related to information security and risk management.

Accountabilities & Performance Measures:

Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
Consistently practices risk management in all aspects of their work and takes security/cybersecurity very seriously.
Create mechanisms/architectures that enable fault tolerance and rapid recovery.
Conduct systems tests for security, performance, and availability.
Develop and maintain design, process and troubleshooting documentation.
Oversee provisioning of end-user services, including help desk and technical support services.
Work with stakeholders to define business and functional requirements for new technology implementations.
Practice asset management for IT hardware, software, and equipment.
Oversees and maintains the organization’s digital security requirements and establishes and communicates best practices related to data security.
Develops and maintains SOPs related to IT, SOX and Security/Cybersecurity practices.
Oversees and administers the technology portions of SOX, PCI DSS, GDPR, CCPA and other compliance, including coordination with external vendors, and internal legal and business teams.
Participates in the budgeting process to ensure service agreements, equipment contracts and equipment contracts are budgeted for renewals.
Evaluate prospective IT vendors and related products and services.
Works closely with finance and legal counsel internally, and externally to coordinate vendor on-boarding, off-boarding, contract negotiation, administration, and dispute resolution, both business and legal.
Provide emergency support as necessary, including after-hours troubleshooting, and maintenance windows.
Manage general building facilities.

Competencies:

Excellent judgment, critical/analytical thinking, and problem-solving skills.
Self-motivated individual that possesses excellent time management and organizational skills. An ability to quickly identify and drive to the optimal solution when presented with a series of constraints.
Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.
Strong business acumen and ability to develop short and long-term strategic business plans.
Strong communication skills (written/verbal) that demonstrate understanding of complex technical details, clarity of thought, and the ability to understand users and their needs.
Exceptional interpersonal skills, with a demonstrated ability to work collaboratively across the organization.
Ability to adapt to changing assignments, multiple priorities, and to effectively prioritize and execute tasks.
A scientific mind: you know how to experiment, measure against your hypothesis, and then move forward with the best possible solution.
Strong technical knowledge of network and server/PC operating systems, including network hardware, protocols, security, and standards.
Proven experience in IT infrastructure planning and development, aligning the organization’s goals and objectives.
In-depth knowledge of applicable data privacy practices and laws.
Strong understanding of project management principles.
Strong understanding of computer and network security principles, and best practices.
Exceptional detail and results orientation in a fast-paced environment.
Strong documentation skills.
Management and leadership skills.
Proficient with Microsoft productivity suite (Outlook, Word, Excel, PowerPoint, Visio, OneNote)

Qualifications:

Experience:

10+ years’ experience in the general information technology field.
2+ years’ experience in an IT leadership or management role.
2+ years working with cloud-based platforms (AWS, Azure, Microsoft/Office 365) in an enterprise environment.
2+ years working with Dell, Cisco, Microsoft, VMware, Veeam, Active Directory, DNS, and Windows Systems Administration (2+ years).
General understanding with administrating/troubleshooting network storage/SAN technology, enterprise level LAN, WLAN, switching, firewall, and VPN technology.
Experience with Microsoft NAV ERP or other ERP/MES/WMS/MRP/EDI systems in a manufacturing, supply chain, ecommerce and omni-channel environment with retail product focus a plus.
Experience with Microsoft SQL Server, Business Intelligence/Data Warehousing a plus.
Experience with telephony, CRM/Contact Center systems a plus.
Experience with SOX, PCI DSS, ITIL and other data privacy compliance a plus.
Experience with Accounting and GAAP compliance requirements a plus.
Knowledge of financial accounting modules (GL, AR, AP, Costing, Inventory Management, etc.) and management reporting expertise a plus.

Education and Certifications:

BA/BS in IS, MIS, Computer Science, or related field (or equivalent experience).

Supervisory Responsibilities

This position has supervisory responsibilities.

Charles & Colvard, Ltd.

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