Description

Position Summary

The Information Technology Manager is responsible for maintaining all systems on-site and remotely. This position works closely with and trains Information Technology employees. Assists the Director of Information Technology in all aspects of Information Technology, including computer systems, networks, operating systems, and telecommunications. Assists in ensuring information technology is being utilized to assist departments in increasing operations.

Essential Functions

The Information Technology Manager is responsible for overseeing Information Technology employees along with the Information Technology Director.
Oversee and manage the day-to-day operations of the Information Technology Department.
Assists in ensuring Information Technology policies and systems to support the implementation of strategies.
Assists Information Technology Director in overall operations of computer networks, systems, hardware, and software.
Serves as Assistant Project Manager for technical projects.
Works closely with all other departments and assures their information processing requirements are met.
Responsible for assisting the Information Technology Director to ensure compliance with NIGC, EDP, and MICS, as well as gaming regulations.
Assists in the development and execution of the information technology budget, capital requests and Major Business Objectives.
Ensures the Information Technology scheduling and staffing is sufficient and covers on call.

Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices, and customer care are enforced.

Monitors staff performance to ensure Chinook Winds Casino Resort customer service standards are

achieved.

Monitors and develops staff through evaluation and development plans by monitoring, training and

developing staff as it relates to service and sales.

Develops and maintains a teamwork environment.
Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
Develops, implements, and monitors programs that ensure a safe, clean facility and work environment that is in compliance with all appropriate regulations.
Ensures the execution of service expectations and core values.
Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
All other duties as assigned.

Requirements

Position Qualifications

Competency Statements

Communication Skills-speaks and writes clearly and persuasively in positive or negative situations,

demonstrates group presentation skills and conducts meetings.

Leadership-inspires and motivates others to perform well, accepts feedback from others.

Management skills-includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; and develops subordinates' skills and encourages growth.

Quality management-looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

Planning/organizing-prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

Problem solving-identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

Education

High School Diploma or GED.

AA OR BA in Information Technology preferred.

Eight to Ten years of internal Information Technology service, or other supervisory experience may be considered to meet management requirements.

Experience

Eight to Ten years of internal Information Technology service, or other supervisory experience may be considered to meet management requirements.

Computer Skills

Must have advanced skills and knowledge in the use of server- based applications and networks, personal computers, Microsoft Office Suite Software, and enterprise specific programs; preferably experience with Oasis, JDE, Opera, Micros, and Sage.

Certificates & Licenses

Valid Oregon Drivers License

Must maintain a Siletz Tribal Gaming License

Other Requirements

Gaming Industry experience required.

Physical Demands Lift/Carry

Stand Constantly 10 lbs or less Frequently

Walk Frequently 11-20 lbs Frequently

Sit Not Applicable 21-50 lbs Occasionally

Handling/Fingering Constantly 51-100 lbs Occasionally

Reach Outward Constantly Over 100 lbs Not Applicable

Reach Above Shoulder Occasionally

Push/Pull

Climb Not Applicable 12 lbs or less Frequently

Crawl Occasionally 13-25 lbs Occasionally

Squat or Kneel Occasionally 26-40 lbs Occasionally

Bend Frequently 41-100 lbs Occasionally

Not Applicable- Activity is not applicable to this occupation.

Occasionally- Occupation requires this activity up to 33% of the time (0-2.5+ hours/day.

Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hours/day.

Constantly- Occupation requires this activity more than 66% of the time (5.5+ hours/day.

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Sense of Taste

Ability to wear Personal Protective Equipment

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.

Chinook Winds Casino Resort

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Information Technology Manager