Position Scope

Under general supervision, incumbent is responsible for installing, configuring, and maintaining processes which may include operating systems on workstations and servers, file, application, SQL, web servers, and data storage devices in support of business processing requirements. Monitors and maintains systems to achieve optimum performance levels.

Embrace the New - Do Right - Lend a Hand - Find a Way - Enjoy our Work - Celebrate Uniqueness

Primary Duties And Responsibilities

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Essential Job Duties

Plans and schedules server operating system maintenance activities including patches and configuration changes.
Creates and maintains technical documentation related to system operations.
Analyzes and resolves system problems in order to maintain operations by performing root cause analysis.
Works with staff and stakeholders to develop technology driven strategies that address current and future needs.
Performs other duties as assigned or required.

Focused Job Duties (Administrator)

Provides system administration, analysis, design and functions for all server, disk storage, SAN and tape back-up systems.
Assists in planning and implementing enterprise computing standards.
Provides on-going support for specific enterprise applications.
Participates in server hardware repairs and upgrades as well as operating system installations and configurations.
Establishes and maintains permissions on the network and host systems.
Attends training and maintains understanding of current and future industry standards and technologies.
Maintains records of repairs, resolutions, and changes in a work order system.
Develops project schedules, prioritizes tasks, and meets project schedule requirements.
Architects, plans, leads and manages server, network, operating system(s), storage devices and application projects.
Manages and allocates disk space to servers as needed utilizing direct attached storage, SAN storage or internal storage devices as appropriate.
Creates and maintains documentation that addresses server operations specific to City operation and not available in other documented materials.
Ensures system changes and modifications are managed and documented.
Maintains data center servers, storage devices and tape devices at current software revisions as appropriate for City operations.
Provides technical support to other departments as required for server, storage or backup related objectives.
Identifies improvement opportunities including but not limited to tools, processes, procedures, installation, configuration and troubleshooting techniques.
Implements and monitors appropriate security procedures to safeguard the City infrastructure from physical harm, viruses, unauthorized users and potential data loss.
Develops and monitors appropriate performance metrics to detect and correct server or storage performance deficiencies.
Provides on call support during non-business hours.

Focused Job Duties (SQL)

Maintains databases including backups/restorations, data migration, data conversion, export/import of data and database duplication for development.
Maintains security and integrity controls of the database and database software tools.
Coordinates, plans, and implements database and application upgrades; participates on project teams to plan and implement new databases.
Monitors application systems performance and recommends methods for improving efficiency.

Focused Job Duties (Office 365)

Provide hands-on technical support to manage and maintain the City’s Office 365 tenants and related technologies.
Administer and support Office 365 Azure and Exchange policies.
Assist with the creation of policies around the proper use of Office 365 services and support.
Administer and support Office 365 and MS Exchange policies.

Minimum Qualifications & Position Requirements

Education and Experience:

Bachelor’s Degree in Computer Science or a related field and four (4) years of progressively responsible experience in administration and support in an MS SQL environment, Office 365 environment, or local area networks and Windows server technologies (as related to focus area); OR an equivalent combination of education and experience.

Two or more of the following (or similar) certifications preferred:

MCSE - Microsoft Certified Systems Engineer
MSCA - Microsoft Certified Systems Administrator
CCNP - Cisco Certified Network Professional
Comp TIA A+
Comp TIA Network+
Comp TIA Server+

Knowledge Of

Necessary Knowledge, Skills and Abilities:

City policies and procedures.
Windows Server operating systems, server hardware, and networking protocols including TCP/IP network environments.
IT Operations concepts including incident/problem management, change management, knowledge management, centralized configuration management database, escalation procedures, and root cause analysis.

Focused Knowledge (Administrator)

Principles and capabilities of networked IT environments.
Local Area Network (LAN) and Wide Area Network (WAN) principles.
Knowledge of telecommunication equipment and peripheral devices.

Focused Knowledge (SQL)

Administration of Microsoft SQL Server.
VMware and virtualization of Window servers to include high availability and fault tolerance.
High availability (HA) and disaster recovery (DR) options for SQL Server.
Forms design and report design utilizing SQL Server Reporting Services and Crystal Reports.

Focused Knowledge (Office 365)

Office 365 administration experience.
Experience with Azure AD and Exchange.
Office 365 SharePoint Administrator experience.
Microsoft certifications plus.
Exceptional interpersonal, verbal, and written communication skills.
Proficient knowledge of Windows operating systems.

Skill In & Ability To

Assessing and prioritizing multiple tasks, projects and demands.
Work after hours, including evenings, weekends and holidays as required.
Establish and maintain positive, effective working relationships with those contacted in the performance of work.

Focused Skill & Ability (Administrator)

Using basic tools, equipment and procedures for repairing computers, peripheral devices, and telecommunications equipment.
Analyzing hardware and software malfunctions and determining effective solutions.
Following and effectively communicating technically complex instructions.

Additional Information

Special Requirements: Possession of a valid Arizona Drivers License; specific training or certifications may be required.

Physical Demands / Work Environment: Standard office environment

Reports To: Infrastructure Manager

Work Schedule: Monday - Friday, 7:00am - 4:00pm

12-Month Goals

Familiarize yourself with City policies and procedures.
Join weekly rotation of on-call support with other Systems Administrators.
Take over Single Sign-On (SSO) configuration for applications and services.
Complete and stay up to date with Vector LMS and Training, SafePersonnel Edition.

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

Employee Benefits & Wellness

The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined.

For complete Benefit Plan & Wellness Information, please visit the City website at:

Benefits & Wellness

City benefit plans are subject to change at any time.

Closing Date/Time: 8/22/2024 6:00 PM Mountain

City of Buckeye

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IT Systems Administrator

IT Systems Administrator - Office 365