Are you looking for an exciting opportunity to showcase your talent and creativity in the ever-evolving world of information technology?

Do you have the drive to make a meaningful impact and a passion for problem solving?

The City of Dana Point is looking for a skilled individual with strong business applications skills, technical expertise, have a solid understanding of information technology practices and methods to lead the City's information technology efforts.

Excellent customer service and interpersonal skills are a must!

This is a Continuous Recruitment that is subject to close once a sufficient number of qualified applications are received.

The Information Technology (IT) Manager position’s primary responsibilities include but are not limited to administering all aspects of Citywide information technology and cybersecurity programs; manages the effective use of technology in alignment with the City’s strategic goals and objectives; protects the availability, reliability, and security of City data, assets, and business operations that rely on technology; improves the efficiency of City operations and services by identifying and implementing new and improved technology solutions. The position works directly with staff from other City departments, leadership, and vendors to identify and implement a variety of software solutions, both on-premises and in the cloud; and manages contract IT support and vendors.

Examples of Essential Duties:

Assumes management responsibility for the services and activities of the Information Technology Division including servers and network infrastructure, desktop systems, printers and other peripherals, GIS systems and software applications.
Manages contract IT support and works with consultants and vendors to improve system operations, utilize appropriate hardware, and maintain the integrity of networks and applications. Creates performance specifications, timelines, and requirements governing the completion of software projects and maintenance of systems, hardware, and software.
Analyzes and evaluates business requirements, consults with personnel from various departments and identifies areas for the development of technical solutions to automate and/or improve business processes. Provides recommendations on new or enhanced systems, software, upgrades and modifications. Evaluates and balances the requirements/needs of multiple departments/divisions in identifying the technical solution that will best meet the identified needs.
Leads cybersecurity strategic planning; implements and matures security controls, systems, and solutions in cooperation with functional teams; ensures that functional teams utilize security controls effectively to improve the security program and overall risk management.
Participates in the development and administration of Information Technology budgets; participates in the forecast of funds needed for equipment, materials, and supplies; monitors and approve expenditures; implements adjustments. Develops justifications and recommendations for the acquisition of computer hardware and software; prepares specifications for request for proposals, evaluates proposals and makes recommendations.
Assists in the execution of professional information technology consulting/development projects by facilitating and participating in software selection and implementation teams, including software evaluation, need and workflow analysis and system implementation, testing and training.
Serves as liaison and provides day-to-day user application support for assigned systems or subsystems; troubleshoots and resolves or recommends methods to resolve application and data problems; advises users on methods of resolving processing and other problems, often under time-sensitive and/or demanding circumstances.
Develops, updates and maintains system and user documentation and manuals including standard operating procedures and technical guides as a reference for information services staff, developers, administrators and end-users; coordinates and/or conducts user applications training classes.
Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends and administers policies and procedures.
Maintains current knowledge of information technology trends and innovations; attends and participates in job-related seminars and professional group meetings; reads applicable industry publications.
Performs other duties as required.

EDUCATION AND EXPERIENCE:

The following combination of education and experience is most typically likely to provide the requisite knowledge, skills and abilities:

Bachelor's degree from an accredited educational institution in Computer Science, Information Technology or related discipline. Five years’ experience in a complex information technology systems environment managing projects and budgets involving computer technology systems and applications including two years of administrative and supervisory responsibility. Local government experience is desirable.

Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.

City of Dana Point

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Information Technology Manager