The City of Temecula is an Equal Opportunity Employer.

Position Description

The City of Temecula Information Technology and Support Services Department seeks a motivated, customer service-oriented individual to fill the role of IT Specialist II. The position will perform a variety of complex professional and technical work in support of the City’s help desk and infrastructure operations.

The incumbent will support City staff in their use of desktop computers, software, security systems, and other related technologies. Duties will include troubleshooting and resolving of technical issues over the phone or in person, as well as the installation, setup, and configuration of computers, hardware, software, and peripheral devices.

The ideal candidate is committed to excellent customer service and is comfortable working both independently and as part of a high-functioning team. Strong candidates will have a growth mindset, a broad understanding of IT best practices, and knowledge of a wide variety of IT systems, including Microsoft operating systems, Active Directory, Microsoft 365, and other related technologies.

DEFINITION

Under general supervision, performs varied technical and analytical assignments involving the operation, maintenance and upgrading of computer hardware, software, and Information Technology (IT) related systems.

DISTINGUISHING CHARACTERISTICS

The Information Technology Specialist II is the Journey level classification in the Information Technology series. The employee is responsible for performing a wide range of technical information support functions, including installation, upgrade and maintenance tasks. The Information Technology Specialist II is distinguished from the Information Technology Specialist I by the level of responsibility assumed and the complexity of duties assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Director of Information Technology/Support Services or his/her designee.

No supervision exercised.

Examples of Duties

Duties may include, but are not limited to, the following: (All Assignments)

Installs and maintains the use of information systems, ensuring that systems meet users' needs; evaluates hardware and software problems with staff Citywide; investigates and resolves problems and issues; monitors systems activity and performance
Works with outside vendors to identify and correct causes of hardware, and operating systems software issues; performs changes and enhancements to IT systems
Participates in developing and implementing standard policies and procedures for operations and security activities; recommends procedural changes to improve systems operations, minimize risks and ensure hardware and software integrity
Tests new equipment and software programs to determine compatibility with current equipment and standards
Assists users in identifying and meeting their automation needs and developing alternative solutions; reviews and recommends new or modified programs, systems and upgrades and participate in the development or enhancement of IT systems
Participates in the planning for new systems expansion by providing specifications and data related to increased loads, and schedules operating systems and applications software updates
Participates in the archival and off-site storage of program and data files as prescribed by regulations and departmental practices; maintains a retention schedule log of all archived and stored data; destroys data as prescribed by documentation retention standards
Conducts pre and post trip inspections of vehicles to verify safety and proper operations or to identify potential problems; reports faulty equipment or operational problems
Prepares and writes a variety of reports and documentation, including detailed Risk Management incident reports
Performs other duties of a similar nature

Infrastructure Duties:

Participates in the installation, configuration, maintenance, repair, optimization and performance monitoring of the City IT infrastructure including servers, SAN, storage, switches, firewalls, security systems, archive devices, redundant power systems, and related networking devices and connections
Participates in the installation, configuration, maintenance, repair, optimization and performance monitoring of the end-user IT infrastructure including desktop computers, clients, operating systems, productivity software, printers, displays, other input and output devices, and all related peripherals
Participates in the installation, configuration, maintenance, repair, optimization and performance monitoring of the telecommunication, internet and intra-network communications including telephone service, ISPs, WiFi, fiber, Ethernet, wireless, VPNs, mobile devices, and all other communication methods between devices, users and facilities
Participates in the technical support of the City IT infrastructure through monitoring, preventative maintenance, testing, end-user support, service calls and research
Participates in the implementation of end-user training, policies, procedures, manuals, documentation, test guidelines, maintenance schedules, change management and inventory control
Assists in the procurement of infrastructure related equipment, upgrades, services and support
Assists in maintaining databases related to the City's infrastructure
Performs other duties of a similar nature

Minimum Qualifications

EDUCATION AND/OR EXPERIENCE

High School Diploma or equivalent; and one (1) year of related course work or equivalent certification in area of operations within Information Technology department, and two (2) years of increasingly responsible experience.

Knowledge Of

KNOWLEDGE, SKILLS & ABILITIES

Information Technology systems, including a wide variety of software, hardware, and devices related to area(s) of assignment
Methods and techniques used in the installation, administration, and maintenance of IT systems related to area(s) of assignment
Principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Organizational structure and business processes
Research and report writing practices
Occupational hazards and safety measures appropriate to work performed

Skill to:

Operate various types of standard office equipment, including personal computer hardware, software, and testing devices
Operate a motor vehicle in a safe manner

Ability to:

Effectively apply technical knowledge of automated systems, hardware, and software in the assistance and support of users
Analyze and define user problems and requirements of IT systems, including a wide variety of software, hardware, and devices related to area(s) of assignment
Prepare work records and reports
Communicate clearly and effectively, both orally and in writing
Interface with users on a non-technical level to troubleshoot and research solutions to computer problems and to distinguish between hardware and software errors
Establish and maintain courteous, cooperative, and effective working relationships with those encountered in the course of work
Use proper English, spelling, grammar and punctuation
Serve as emergency services worker in the event of an emergency

LICENSES AND/OR CERTIFICATES

Possession of a valid California Class C driver's license and an acceptable driving record.

Special Requirements

Satisfactory results from a background investigation and administrative screening. The administrative screening may include a pre-employment drug screening for positions which are designated as safety sensitive or security sensitive, including but not limited to being responsible for the care and custody of children and operating heavy equipment.

May be required to work to occasionally work outside of regular work hours (e.g. evenings, holidays and weekends).

Supplemental Information

Working Conditions & Physical Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and sit; talk or hear both in person and by telephone; use hands to finger, handle, feel or operate equipment needed to carry out duties of the position; and reach with hands and arms. The employee frequently stands or walks and lifts and moves records and documents, and information technology hardware weighing up to 50 pounds alone, and up to 100 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; learn and apply new information or skills; and interact with staff, contractors, and others encountered in the course of work.

The employee typically works in office conditions; the noise level is frequently quiet or moderately quiet, at or below 50 decibels. Occasional driving is required to different City facilities to install, troubleshoot, repair, or upgrade hardware and software.

This recruitment will establish an eligibility list which may be used to fill future vacancies in the same classification or below in the same classification series for both project and authorized positions.

PLEASE NOTE: If you are a CalPERS annuitant, please be advised that this position does not meet the statutory criteria for post-retirement employment because the incumbent will be performing regular staff duties for an undetermined duration. Employment in this capacity would require you to rescind your retirement and reinstate as a current member of CalPERS.

Supplemental Information

Flexibly Staffed: Yes

FLSA Status: Non-Exempt

Conflict of Interest: Not Required

Department: Information Technology/Support Services

Bonding Required: No

The City of Temecula is an Equal Opportunity Employer.

Benefit Summary For Non-Management Confidential Employees

Non-management confidential employees enjoy a generous allotment of $1,800 per month to purchase a variety of benefit options detailed below.

City Contributions

The City provides a Health Flex Contribution (HFC) of$600 per month that may be used for enrollment in the City’s health, dental, or vision insurance, or a health flexible spending account. Any unused portion of the HFC will be forfeited.

A Cafeteria Allotment of $1,200 per month may be used to pay premiums for health, dental, vision, mandatory group life and disability insurance, and health or dependent care flexible spending accounts. Any unused cafeteria allotment will be paid to the employee as taxable income.

Health Insurance

The City’s health plans are administered by CalPERS. We offer a variety of health plans, including HMOs and PPOs.

Dental Insurance

Dental coverage is offered through MetLife. Employees have the option of HMO or PPO plans with rich benefits at competitive rates.

Vision Insurance

EyeMed provides the City’s vision plan. In addition to extensive coverage at a low rate, EyeMed partners with service providers and retailers throughout the region.

Life and AD&D Insurance

All City employees are required to enroll in a basic life and AD&D group policy in the amount of $50,000. Confidential employees receive an additional $100,000 life insurance policy paid for by the City. Additional life insurance is also available for employees and their family members.

Short- and Long-Term Disability

All City employees are required to enroll in short- and long-term disability insurance. This insurance pays 2/3 of the employee’s wages if the employee is off work due to an illness or injury outside of work.

Flexible Spending Accounts

The flexible spending accounts provided by the City allow you to pay for certain health and dependent care expenses with pre-tax dollars.

Supplemental Plans

Supplemental plans through Aflac can help you bridge the gap in your existing health insurance. Plans include Accident Indemnity, Hospital Indemnity and Critical Illness Protection.

Retirement

Classic Tier 1 Members

Authorized employees are enrolled in the California Public Employees Retirement System (CalPERS). The City offers the followingretirement plans depending upon eligibility:

This category applies to employees hired by the City of Temecula before 9/24/11. The retirement formula is 2.7% @ 55 with an 8% employee contribution; however, the City pays 5% of the employee's contribution.

Classic Tier 2

This category applies to employees hired by the City of Temecula on or after 9/24/11, and are considered "classic"CalPERSMembers . The retirement formula is 2% @ 60 with a 7% employee contribution; however, the City pays 4% of the employee's contribution.

PEPRA Members

This category applies to employees who are hired by the City of Temecula after 1/1/13 and are new toCalPERSmembership. Retirement formula is 2% @ 62 with a 7.25% employee contribution.

Confidential Employee Cost-Sharing

Non-Management confidential employees who are classic CalPERS Members (Tier 1 or 2) pay 3% of the employer contribution and the City pays the full employee contribution (EPMC). The value of the employer paid member contribution is reported as compensation and can positively impact the employee’s highest final compensation amount.

Deferred Compensation Plans

The City partners with both MissionSquare and Nationwide Retirement Solutions to provide you with additional options to fund your retirement.

Comprehensive Annual Leave (CAL)

The City encourages work/life balance. We offer paid Comprehensive Annual Leave (CAL) that can be used for rest and relaxation, personal business or personal/family illness.

Holidays

City employees receive a total of 13 paid holidays each calendar year. This includes 12observed holidays and one floating holiday each year.

Bonding Leave

The City believes bonding with a new child is vitally important for families. Employees are provided up to eight weeks of bonding leave for the purpose of bonding with their child in connection with birth, adoption, or foster care placement. Bonding leave is paid at the rate of 2/3 of the employee’s base salary and may be used for up to one year following the birth, adoption or foster care placement.

Tuition Reimbursement

The City offers Tuition Reimbursement of up to $1,500 per fiscal year for job related education or training that will benefit the employee in their position.

ComputerLoan Program

After one full year of employment, the City provides employees with an interest-free loan of up to $2,000 to purchase a personal computer, iPad, or similar "computer tablet" device.

Closing Date/Time: 10/6/2024 11:59 PM Pacific

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IT Specialist II