Job Summary: The Account Manager is a remote role within CloudServus, responsible for managing client relationships, serving as a key point of contact for customer stakeholders, and providing strategic licensing guidance and management. This role involves understanding client business objectives, aligning Microsoft solutions with client needs, and delivering value-added services to drive client satisfaction, retention, and growth. The CloudServus Account Manager will work alongside CloudServus Sales, Support and Licensing teams to act as a trusted advisor and advocate for clients, leveraging technical expertise, industry knowledge, and relationship-building skills to foster long-term partnerships and mutual success.

Key Responsibilities:

Client Engagement and Retention:

Conduct regular strategic account reviews with clients to assess satisfaction, discuss business challenges, and identify opportunities for Microsoft optimization, innovation, and growth.
Proactively address client concerns, resolve issues, and exceed client expectations by delivering exceptional service, responsiveness, and value through proactive communication and collaboration.
Improve and develop an industry-leading onboarding experience for new licensing customers.

Microsoft Licensing Renewal Management and Consultation:

Lead CloudServus customer renewal experience with the support of CloudServus Sales team and licensing practice director.
Serve as a trusted advisor to clients, providing strategic Microsoft licensing guidance, recommendations, and roadmaps aligned with client business goals, industry trends, and best practices.

Account Management:

Work alongside CloudServus Sales Teams to provide industry-leading customer service and grow existing accounts.
Develop and maintain strong, trust-based relationships with key client stakeholders, serving as the primary point of contact for all client interactions, inquiries, and escalations.
Understand client business objectives, challenges, and priorities, and proactively identify opportunities to develop consulting opportunities, licensing upsells, and insights to address client needs and drive business outcomes.

Licensing Practice Leadership:

Work alongside CloudServus Microsoft Licensing Practice director to identify opportunities to enhance the value of our licensing partnership for CloudServus customers.
Work with CloudServus licensing and support team(s) to onboard, educate customers on the CloudServus Self-Service portal and identify opportunities for improvement.
Leverage tools provided by Microsoft to proactively identify consulting opportunities and assist sales teams with identifying upsell/cross-sell opportunities.

Revenue Growth:

Identify upsell, cross-sell, and expansion opportunities within existing client accounts, working closely with sales, marketing, and technical teams to develop and execute account growth strategies and initiatives.
Collaborate with CloudServus Sales Team on new client acquisition efforts, providing licensing expertise, solution consultation, and support in proposal development, licensing agreement quotes and client presentations.

Continuous Learning and Industry Engagement:

Stay informed about industry trends, emerging technologies, and best practices in IT management, cybersecurity, cloud computing, and digital transformation, and share insights and knowledge with clients and internal teams.
Participate in industry events, conferences, and networking opportunities to expand professional network, build relationships with industry peers, and promote the company's brand and thought leadership in the market.

Qualifications:

Bachelor's degree
2+ years of experience in strategic account management, client relationship management, or sales roles within the IT industry, preferably with Microsoft Licensing Experience.
Strong technical background and experience in working with Microsoft licensing and technology.
Proven track record of success in driving client satisfaction, retention, and revenue growth through strategic account and renewals management.
Excellent communication, presentation, and negotiation skills, with the ability to articulate Microsoft technology concepts and business value propositions to diverse audiences, including C-level executives.
Demonstrated ability to be self-sufficient and operate successfully without the need for close supervision, showcasing a proven track record of independent decision-making and initiative-taking that drives positive outcomes.

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