CodexIT: Senior Network Engineer, NOC (Full-Time)

Company Overview

CodexIT is the nation's leading provider of managed IT services for Eye Care practices. We leverage our deep industry knowledge to deliver comprehensive support for all your technology needs. Our strong relationships with technology vendors – from EHR software to diagnostic equipment – empower us to solve any and all tech challenges you face. As a cloud-based service provider, we support practices nationwide, ensuring the smooth operation of their IT infrastructure.

The Opportunity

We're seeking a seasoned and results-oriented Senior Network Engineer to join our Network Operations Center (NOC) team. You'll play a vital role in monitoring, maintaining, and troubleshooting our clients' IT infrastructure, ensuring optimal performance and minimal downtime for Eye Care practices across the country.

The Ideal Candidate

We're looking for a highly motivated and technically adept network engineer with a passion for delivering exceptional client service. You thrive in a fast-paced environment, possess excellent problem-solving skills, and have a strong desire to collaborate effectively within a team. Experience working within the healthcare industry is a plus.

What You'll Do:

Diagnose, troubleshoot, and resolve a wide range of network-related issues, leveraging your expertise in networking protocols and technologies.
Maintain in-depth knowledge of network infrastructure, including LAN, WAN, wireless technologies, and security solutions.
Proactively monitor network performance, identify potential issues, and implement corrective actions to prevent outages.
Configure and manage network devices (routers, switches, firewalls, etc.) to ensure optimal network performance and security.
Collaborate with the IT team, including desktop support and server administration, to resolve complex technical issues.
Document network configurations, troubleshooting procedures, and solutions within ConnectWise and ITG for future reference.
Adhere to established security protocols and procedures to safeguard client data and infrastructure.
Maintain a strong understanding of cloud platforms, particularly Azure, as they pertain to Eye Care practice IT infrastructure.
Uphold exceptional customer service standards, effectively communicating with clients and exceeding established service level agreements (SLAs).

Your Skills

3-5 years of experience working as a Network Engineer or similar IT support role.
Strong understanding of networking concepts (TCP/IP, routing, switching, wireless technologies).
Expertise in configuring and troubleshooting network devices (routers, switches, firewalls).
Proficiency in Windows Server and virtualization platforms.
Working knowledge of cloud platforms, particularly Azure.
In-depth understanding of network security principles and best practices (firewalls, VPNs).
Experience with backup and disaster recovery procedures.
Familiarity with network monitoring and troubleshooting tools and methodologies.
Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities.
A proactive and detail-oriented approach to network management.
Ability to work independently and as part of a team in a fast-paced environment.
Familiarity with the healthcare industry (a plus).

Benefits

Competitive salary commensurate with experience.
Comprehensive benefits package including health, dental, and vision insurance, 401(k) with company match, and profit sharing.

Ready to Join Our Team?

We're excited to hear from you! Please submit your cover letter, resume, and salary requirements.

codexIT

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Senior Network Engineer, NOC