At CTMS, we understand that it's not just about the technology, it's about the people behind it. Our commitment to exceptional customer service sets us apart from the rest. We believe in fostering a supportive and collaborative environment where your skills and ideas are valued.

Job Description

The Field Technician II is responsible for onsite support for our clients including servers, desktops, laptops, network components and software. If you don't want to be stuck behind a desk this is the position for you. Field Technician II primary responsibility will be providing level 2 on-site support all our customers.

Job Type: Full-time

Salary: $50,000.00 - $60,000.00 per year

Field Technician II Required Duties And Responsibilities

Maintain and manage Windows Servers

Support for Microsoft Server products, including Windows Server, Exchange, SQL, RDS

VMWare and VCenter experience and/or certifications is a plus

Configuration and support of server functions including Active Directory, DNS, DHCP, Group Policy and more

Service and support of network components: Internet connectivity, routers, switches, firewalls, and security

Strong working knowledge of configuration and troubleshooting for Unifi, Sonicwall, Meraki, Sophos Devices

Configuration and support of Veeam backup services and devices

Experience using Remote Monitoring tools

Support for desktop operating systems, including Windows 7, 8, 10, 11

Hardware installation and troubleshooting

Ability to communicate effectively

Additional Duties And Responsibilities

Positive attitude

Team player

Ability to manage time efficiently and maintain current and accurate records in ConnectWise ticketing system.

Communicate to clients: Provide detailed ticket notes, ability to explain issues in a way a client can understand

Remain current on IT trends and new technologies

Field Technician II Education, Experience And Skills

Minimum of 2 years’ experience in a sysadmin/Helpdesk role

Strong customer service and communicating effectively

Able to manage incidents involving different technologies and vendors from inception to resolution

Valid Driver's License and reliable vehicle required

Tier 2 Field Technician EDUCATION AND CERTIFICATIONS

Minimum High School Degree/GED

Technical certifications: MS/O365; Network Certification preferred (Network+ or Cisco certification)

Field Technician II Benefits

401(k) with company match

Dental insurance

Health insurance

Supplemental Health Insurance

Paid time off

Vision insurance

Mileage reimbursed at Federal Guideline level.

Field Technician II Experience Level

2 years

Schedule

8 hour shift

Experience

Help desk: 1 year (Required)

Desktop support: 1 year (Required)

CTMS (Computer Technology Management Services), LLC

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Field Technician II