Description

As the IT Manager at DEPS, you play a crucial role in maintaining and implementing internal computer and network infrastructure while also overseeing the planning and implementation of IT-related equipment for DEPS customers. You are responsible for ensuring smooth operations, efficient service delivery, and customer satisfaction.

Schedule

In-person Monday-Friday (8am-5pm) *Remote work is not an option for this position*

Job Duties

Prepare Job & Service Tickets and Schedule: Organize and schedule job and service tickets efficiently to meet customer needs and internal requirements.
Oversee IT Technicians and Provide Technical Assistance: Supervise IT technicians, offering guidance and technical support as necessary to ensure quality service delivery.
Assist Salesmen with Quoting Integrated Projects: Collaborate with sales teams to provide technical expertise and assist in preparing quotes for integrated IT projects.
Create and Manage Schedule and Budget: Develop and maintain schedules and budgets for IT department activities, ensuring projects are completed on time and within budget constraints.
Plan, Coordinate, and Implement Network Security Equipment: Lead the planning, coordination, and implementation of network security equipment for new installations, ensuring the security and integrity of IT systems.
Coordinate with Vendors: Liaise with vendors to procure computers, software, hardware, parts, and other necessary IT equipment and supplies.
Maintain Software Licenses and Subscriptions: Manage software licenses and subscriptions, ensuring compliance with legal requirements and timely renewals.
Monitor and Maintain Data Backups: Implement and oversee data backup systems, monitoring and maintaining critical backups to safeguard against data loss.
Learn Industry-Required Systems: Continuously develop expertise in industry-required systems such as access control, IP video, and other IP security interfaces to stay abreast of technological advancements.
Maintain Industry Certifications: Keep industry-related certifications up-to-date, including but not limited to Galaxy, ONSSI, and Mobotix, to ensure proficiency in relevant technologies.

Backup Assistance for the City of Jacksonville: Provide backup support for the City of Jacksonville on Fridays if a technician is unavailable, ensuring continuity of service.

Requirements

Required Skills:

Proficiency in computer networking and IT systems, including servers, workstations, and networking equipment.
Strong customer service skills with the ability to communicate effectively with clients and internal stakeholders.
Excellent written and verbal communication skills.
Attention to detail and ability to maintain accuracy in documentation and processes.
Critical thinking and problem-solving abilities to troubleshoot and resolve technical issues effectively.

Physical Requirements

Office environment: Requires sitting, standing, and hand/eye coordination.
Field environment: Requires standing, stooping, kneeling, bending over, and hand/eye coordination.

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DEPS Security Systems

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IT Manager