About The Role

The System Administrator will be responsible for general system administration tasks such as; adding, moving, and changing user accounts within the Microsoft Active Directory or Microsoft Entra ID, Group membership creation and maintenance tasks, Microsoft Exchange account maintenance, file share creation and permission changes, File Server restores, and being a tier two escalation resource for generic windows troubleshooting issues that are escalated from User Support Services department.

The ideal candidate will have basic knowledge of ITIL concepts, including Incident Management, Service Requests, Problem and Change Management, and the usage of ITIL Service Desk tools, such as MS Service Manager. The candidate will work well within team based structured departments. Under general supervision, the employee receives assignments and is expected to complete them with substantial independence

Responsibilities And Duties

Microsoft Entra ID and Active Directory administrative account tasks
Monitors, tunes, diagnoses, and resolves escalated complex operating system and application problems from User Support Services
Writes and maintains user and operational instructions
Reads and understands technical or other complex materials required for the job
Participates in all Operations and Maintenance rotational duties, including enterprise monitoring
Responds to alerts sent to company provided cell phone to ensure system availability
Partakes in server patching rotation approximately every five months
Monitors and completes requests for service using Microsoft Service Manager
Practices ITIL concepts, including Incident Management prioritization, documentation, escalation, and resolution,
Writes and maintains moderate to complex PowerShell scripts
Performs other related duties as assigned or requested

Qualifications And Skills

Five years of professional information technology experience supporting users in a help desk environment
Three years of professional experience creating end user documentation
Three years of professional experience creating technical procedure documentation
Experience using VMware, VMware Horizon, Dell Wyse clients, VPN technologies, Microsoft Service Manager, Kaseya Management, Backup technologies, Microsoft Exchange, and Citrix Share File
Candidates must possess experience with Windows 10 and Windows 11 desktop operating systems in an enterprise environment

To apply, please submit your resume and online application

Competitive Benefits Package

Donegal Insurance Group offers a comprehensive benefits package for all full-time, permanent positions including:

Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date
401(k) with the first 3% matched at 100%: the next 6% is matched at 50%
Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement days
Career Development: Including college partnership discounts and industry designation(s) reimbursements

Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP). Learn more about our full benefit offerings by visiting our

Who We Are

Donegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 23 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico and Arizona, business is conducted under the Mountain States Insurance Group name; and in Michigan, business is conducted under the Michigan Insurance name.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself:

By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being There when it matters most.™.

Work Arrangement

Donegal Insurance Group has a variety of positions that are either onsite, hybrid, or remote. With each department and position being different, the work arrangement for a specific position will be reviewed with candidates during a initial phone screening. For a fully remote position, the ideal candidate must live within our Donegal footprint (Current approved states for remote work are: AL, AZ, CT, DE, FL, GA, IA, IL, IN, MA, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and, WV. Please note, this list is subject to change without notice.)

E-Verify

Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below:

Powered by JazzHR

lYilBv2orf

Donegal Insurance Group

New Jobs

Loss Control Consultant

System Administrator