Job Description

The Junior System Administrator plays a critical role in supporting the local IT infrastructure and providing technical assistance to end-users for any software/hardware related questions or problems. Expectation is to provide an elevated level of customer service while attempting to resolve issues in a single interaction.

Role requires reporting onsite during normal business hours, Monday through Friday unless otherwise scheduled by management team. Traveling between sites will be required occasionally, so applicant must have their own vehicle. Applicant must be capable of lifting and relocating a variety desktop and server hardware components independently as needed.

A successful candidate will be a self-motivated learner who readily takes on complex tasks, demonstrates a desire to learn from peers and senior staff, resulting in additional responsibility and increasingly complex network and systems administration duties.

Junior System Administrator role reports up to the IT director. Essential functions and core job fundamental includes:

Job Duties And Responsibilities

A willingness to work coupled with the capability and desire to learn is just as important as technical competency. Customer focus and patience are also essential for successfully performing this role. Junior Systems Administrator is expected to regularly increase their core competencies with internal knowledge transfer and formal and informal training opportunities.

Provide excellent customer service to end users - in person or over the phone
Utilize basic troubleshooting skills to identify issues and provide resolutions if possible
Record critical details in ticketing system and update procedural documentation or knowledgebase as needed
Use remote tools to take control of end-user's workstation/laptop to investigate reported problems
Escalate issues that are unable to be resolved within established guidelines
Conduct routine maintenance tasks relating to desktop/server system administration
Maintain regularly scheduled work hours with occasional availability after hours as needed
Accountability for assigned tasks within specified timelines, producing expected deliverables, etc.
Accountability for attendance, PTO (Personal Time Off), Sick Days, etc.
Compliance with all mandatory meetings, company events, etc.
Any other duties as deemed necessary by direct supervisor or executive management

Job Expectations

Strong focus on client satisfaction
Strong communications, organizational and interpersonal skills
Ability to work independently and as part of a team
Highly self-motivated and directed
Ability to effectively multitask, prioritize, execute tasks, and demonstrate grace under pressure
Ability to think critically and follow logical steps to problem resolution
Ability to be an active listener and demonstrate empathy
Knowledge of computer operations and troubleshooting skills
Knowledge of computer peripheral and peripheral troubleshooting skills (printers, etc.)
Knowledge of Microsoft windows operating systems and office applications
Knowledge of windows networking configuration and troubleshooting skills
Typing speed of 30 wpm or higher

Dunlap Industries Inc

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Junior System Administrator