Location: Reno, NV

Job_Code: 6128

# of Openings: 1

Agency Management Specialist I | Position is 100% remote, preference given candidates that reside in Reno, NV. (Working West Coast hours M-F 8am-4:30pm PDT / M-F 11am -7:30pm ET)

General Summary

Under the direction of the Supervisor, Agency Management, this position is responsible for establishing, maintaining and validating the processes, systems, contracts and licensing that affect agent’s ability to conduct business with EMPLOYERS. This position provides professional administrative, technical and operational support to Agency Management, Territory Managers, Sales Managers and Agents. The primary responsibilities of this position include but not limited to: process agency and producer appointments and terminations, agency access requests, troubleshoot with agent on log-in issues, contact updates, process and distribute mail, and special projects as assigned.

Essential Duties And Responsibilities

Gather and review all incoming documents related to agency/producer appointments and licensing.
Processes agency and agent appointments that places agents in a position to do business with EMPLOYERS as quickly and efficiently as possible. Ensures agency and agent data is accurate and consistent between systems.
Periodically assigns tasks and centralized email requests to team members based on the type of task/request and current workloads.
Owns request intake, including, but not limited to the AM Outlook Inbox, phone calls, mail, and AMR tasking in CRM.
Tracks returned mail from agency mailings and maintains master mailing list in the Customer Relationship Management system.
Receives incoming producer appointment-related phone calls/e-mails and responds appropriately.
Interacts with Agencies, Sales, and Underwriting departments to provide guidance on contract and appointment procedures based on state rules and regulations.
Collaborates with other departments to resolve day-to-day issues and problem solves systems issues that affect agents’ ability to conduct business.
Strong organizational, prioritization, and time management skills.
Understands and carries out oral and written instructions.
Works with various computer programs to verify information and answer questions appropriately.
Other duties may be assigned.

Job Requirements

Must have High School Diploma or GED equivalent.
1-2 years’ work experience in a similar type position; or an equivalent combination of education, experience and training in secretarial/administrative work.
Demonstrated ability to handle sensitive and confidential information in an appropriate and confidential manner.
Excellent oral and written communication, listening and interpersonal relationship skills.
Good analytical problem-solving and decision-making skills.
Detail oriented and demonstrate ability to take initiative with minimal supervision.
Proficient in the use of computer programs; including, but not limited to Word, Excel, PowerPoint, Access, Outlook and Internet applications.
Ability to exercise tact and good judgment.
Must have demonstrated knowledge of general office procedures, methods, and equipment including copiers, fax and telephone systems.
An equivalent combination of education and experience may be substituted for the requirements listed above.

Working Conditions | Remote friendly

Preference given to candidates that reside in Reno, NV
It requires a suitable space that provides a private and quiet workplace.
Expected Work Hours: Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Travel: May be required to travel to off-site location(s) to attend meetings, as necessary

Pay Range : $15.00 - $21.00/hr. + comprehensive benefits package, please follow the link to our benefits page for details! https://www.employers.com/careers/our-benefits-and-perks/

As a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work!

We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS!

Headquartered in Nevada, EMPLOYERS attributes its long-standing success to its most valuable resource, our employees across the United States. EMPLOYERS is known for the quality service and expertise we provide to our clients, and the exemplary work environment we provide for our employees.

We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. These are the pillars that support how we do business with our clients as well as how we treat each other!

At EMPLOYERS, you’ll discover an energetic environment that inspires top achievement. As “America’s small business insurance specialist”, we have the resources, a solid reputation and an expanding nationwide identity to enrich your work/life and enhance your career. LP22

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Agency Management Specialist I