Context

Fetch Fulfillment is a quickly-growing e-commerce-focused 3PL warehouse. The company was established in 2010 as Fusion Fulfillment and grown as a mom-and-pop until 2023, when it was acquired by the CEO and his group of investors with the goal of scaling into a nationally recognized platform.

Currently, Fetch counts 40+ brands as customers. We ship 500-1000 packages per day for these brands out of a single 18K SF facility in Lakewood NJ.

Fetch Fulfillment will continue to grow through both organic customer acquisition and inorganic bolt-on acquisitions of other e-commerce-focused 3PLs across the United States.

Today, the CEO is the sole executive in charge of all operating activities. The individual who fills this role will progressively take over daily operating activities & continuous improvement, thereby freeing up the CEO to focus purely on customer and 3PL acquisitions.

Goals

Take over all company functions within 6 months, freeing up the CEO from daily operating responsibilities
Alongside the CEO, integrate each newly acquired 3PL into the Fetch platform

Requirements

Hard Skills

Bachelor’s degree required; Master’s / MBA preferred; Operations / STEM degrees preferred; Latin honors expected
Proven industrial-engineering skills: Lean / Six Sigma, time studies, process optimization
Proven ownership and execution against a continuous-improvement roadmap
Proven ability to negotiate and create win-win deals with vendors & customers
Proven ability to fix a broken process
Proven ability to hire, onboard, and fire effectively across staff and management levels

Soft Skills

Extreme ownership
Extreme attention to detail
Extreme drive & self-motivation
Extremely fast learner
Contagious passion & optimism
Admired leader
Superb written & oral communicator

Milestones

Internal-facing

Become forklift-certified
Learn every process within the operation:
Picking
Packing
Kitting
Receiving
Returns
Cycle Counts
Package intercepts
Cross-border shipments
B2B shipments
Learn how office & floor staff work together to serve the customer
Build documentation for every operational process, so it becomes easy to train new staff and management
Be able to hire, onboard, and fire effectively at both staff and management levels
Be able to flex labor up/down with temp workers for peak season
Be able to manage all departments in the company.
Managed departments include:
Operations
Customer Success
HR
Accounting
Tech
Managed departments exclude:
Sales
Marketing
Test of success: any other person in the company should be able to take 2 weeks off without impacting the operation.
Develop and execute on a continuous-improvement roadmap for the company, including operational, technical, and financial upgrades

External-facing

Successively take over all vendor relationships:
Vendors to manage:
Parcel carriers: FedEx, UPS, USPS, DHL
LTL carriers: SFS, Skyline, Mainfreight, Roadly
Tech providers: Deposco, eHub, Stamps, AWS, DBT, Fivetran
Outsourced accountant
Staffing agencies
All other vendors: shipping supplies, utilities, contractors, machine dealers
Activities to perform:
Annual negotiations
Competitive bidding for new projects
Joint roadmap development and execution (particularly with tech)
Successively take over all current-customer relationships
Price and execute new projects with current customers, performing time-studies as needed
Onboard all new customers brought in by the CEO & GTM team
Prepare for and present at company board meetings alongside the CEO

Fetch Fulfillment

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