Description

Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are an 11+-year-old technology company and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 450 different languages.

What’s it like to work here? Well, we’re a close-knit team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.

About the Role: As the Director of Infrastructure Security with GLOBO, you'll have an opportunity to operate, support, and scale GLOBO'S technology infrastructure to ensure the security of our data and products. Your dedication to reliability and security will help achieve our mission of “Helping people communicate when it matters most.'' Your experience operating systems at scale will also bring strong engineering and operational know-how, while enforcing current security standards.

Specifically, the Infrastructure Security Director will have a love of security and compliance, as well as have deep expertise in architecture and engineering.

The Infrastructure Security Director will implement infrastructure solutions to meet/exceed the following performance metrics.

Maintain 99.999% infrastructure availability/up-time
Maintain < .1% Error Rate across common user interactions
Maintain average response time of less than 100ms

Responsibilities:

As a member of our Operations team, the Infrastructure Security Director at GLOBO will play a pivotal role in shaping and optimizing our Security Policies and Infrastructure support for the GLOBO systems. Specifically this person will be accountable for managing the day-to-day Infrastructure, monitoring infrastructure availability, adhering to security protocols and educating the organization on compliance processes.

This is a unique opportunity for someone to make a significant impact for all GLOBO customers. This person will be responsible for overseeing all aspects of Infrastructure Security with our Infrastructure Vendors. The successful candidate will be a strategic thinker with a strong analytical mindset, capable of translating data insights into actionable Infrastructure scaling solutions to enhance service levels and customer outcomes. The Infrastructure and security manager at GLOBO is responsible for planning, managing, and scheduling infrastructure and security systems and procedures. Responsibilities include:

Defining optimal infrastructure solutions to deliver unparalleled service for all GLOBO solutions.
Designing, implementing, and maintaining security controls for GLOBO’s infrastructure and customer data
Overseeing operations and infrastructure to maintain GLOBOs application and internal security by developing and maintaining the infrastructure monitoring systems and processes
Enhancing the GLOBO security strategy based on business objectives for the application hosting infrastructure and internal platforms
Scaling and supporting the hardware that stores, retrieves, and sends data throughout the GLOBO infrastructure, ensuring timely updates and cost/performance targets are maintained
Conducting audits of the company's information infrastructure, overseeing information management, and monitoring regulatory requirements
Participating in the customer-initiated information technology audits including completion of security and compliance assessments
Overseeing the implementation of new technology (products) and hardware to ensure these solutions are secure
Identifying potential problems or areas of improvement through infrastructure monitoring and proactive vulnerability testing
Managing risk in network infrastructure and online business platforms to ensure our systems and teams meet security and compliance requirements
Managing our Security and Compliance programs, including activities for ISO 9001, ISO 17100 and ISO 27001
Assisting in vendor onboarding by performing security and risk assessments of new vendors, reporting identified risks to management and providing recommendations for risk mitigation
Building key success metrics to evaluate the impact of various projects, improvements, and services
Defining Infrastructure roadmaps to provide tech debt analysis for inclusion on the overall development roadmap to ensure the highest quality, performant platform possible.
Establishing and driving communication of IT changes and compliance adherence expectations to GLOBO staff
Delivering IT solutions within established timeframes and allocated budgets
Providing thought leadership to deliver world-class services with secure and reliable infrastructure and supporting processes

Requirements

Leadership Skills:

Capable of acting as a change manager to create new relationship opportunities with an acquired company or new clients and GLOBO teams
Ability to manage and inspire cross-functional global teams
Ability to formulate and articulate a perspective and present it in a way to create understanding and alignment throughout various levels of the organization
Strong financial acumen to develop business cases and to ensure successful implementation of technology solutions
Support delivery of policy change to mitigate/avoid security risks
Provide guidance, mentoring, training, and support to other team members
Lead and monitor a wide range of high visibility projects and solve problems to keep projects moving forward and on track
You understand the importance of and advocate for the engineering principles that support this throughout our organization.

Required Minimum Education and Experience:

Proven experience in Infrastructure Support in a Telecom environment
10+ years of experience working in a technology role with infrastructure support responsibilities
5+ years of experience building highly available and secure systems
5+ years of experience in an Engineering role
Strong understanding of software architecture, scaling concepts, and high-availability techniques
Certified in Information Security Fundamentals, including HIPAA, SOC2, NIST, and ISO 27001 compliance
Strong analytical skills with the ability to interpret data and make informed choices
Familiarity with telecom data patterns and infrastructure monitoring
Excellent communication and collaboration skills
Entrepreneurial mindset with a "goals over roles" attitude
Ability to thrive in a fast-paced and dynamic startup environment
A minimum of five years of supervisory/team leadership experience
Proven track record of problem-solving and the ability to work as a team
Experience scheduling, tracking attendance and maintaining personnel files
Possess a strong self-regulation skill set when working in any subject that may trigger past trauma or emotional stress
Has a strong ability to multitask while remaining calm, present and attuned to team members and callers
Ability to perform with frequent interruptions and/or distractions
Excellent reading comprehension, listening, verbal and written communication skills
Experience with Google Docs and Apple/Mac Operating System preferred

Additional Preferred Requirements:

Ability to work independently in a decentralized environment, without the reliance on direct authority
Experience with the following infrastructure:
Highest level of personal and professional integrity and ethics
Deep understanding of data analytics
Broad understanding of current and emerging technology practices in language services
High level of initiative, accountability, and follow-through
Value strong teamwork and collaboration skills
Demonstrated problem solving and decision-making skills;
Ability to manage multiple initiatives and projects and prioritize needs
Strong sense of service and passion for the company and business
Willingness to submit to any requested background checks
Fluent in English

GLOBO Foundations - Core Competencies: GLOBO has created a roadmap to success outlining the key KSAs and competencies in each job band. As a director, to perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.

Drive Results - Create a team structure accountable for results and rock attainment by setting direction and priorities for work within areas of responsibility; Balance company resources against results.

Communicate Effectively - Influence across boundaries; Cultivates and builds upon an executive presence, inspiring team members and functional partners.

Developing Self and Others - Develop cross-training and team skills to improve productivity; Identify team opportunities and create a high-performing department.

Growth-Focused - Interpret change to help others through ambiguity; Initiate change/growth and participate visibly throughout initiatives.

Customer Centricity - Sets priorities and makes decisions in developing various effective ways to deal with service challenges; Regularly updates understanding of customers’ needs and quickly adapts solutions, as needed, to changing customer demands.

Our mission at GLOBO is to build bridges by eliminating barriers to communication. We believe the future is empathetic, and our mission is something you can be proud of! We’re committed to building a diverse community and amplifying varying perspectives, voices, and experiences that create the fabric of progress and improvement within our company.

Being a GLOBO Honeybadger comes with great benefits! We offer medical, dental, and vision plans with additional perks including benefits for virtual health and online mental health therapy. We offer a 401K with generous employer matching, Summery Fridays, and a PTO plan you can get excited about!

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Infrastructure Security Director