SUMMARY DESCRIPTION:

Security Officers are responsible for promoting safety and security throughout the property while verbally interacting with Team Members, Guests, visitors, and vendors.

ESSENTIAL JOB FUNCTIONS/DUTIES:

Provide exceptional Guest service while maintaining a positive attitude.
Promote the Players Club loyalty program to Guests.
Monitor and authorize entry and departure of Team Members, Guests, visitors, and vendors within and around property to protect against theft and maintain the security of Company assets.
Patrol premises to prevent and detect signs of intrusion or rule infractions, answer alarms, and ensure the security of vehicles, doors, windows, and gates.
Dispel tense situations using verbal de-escalation skills.
Monitor assigned internal and external areas for signs of unusual activities, approaching and discouraging loiterers and panhandlers.
Assist in removing disruptive individuals from property and document such actions.
Conduct investigations involving Guests, working closely with Surveillance and completing appropriate investigative documentation to support outcomes.
Collect, document, and dispose of confiscated items and document those items that are evidentiary.
Prepare and maintain incident logs and create reports to record all activities that affect properties, Team Members, and Guests.
Escort Team Members who collect and transport monies within property.
Adhere to objectivity and exercise sound independent judgment and emotional control.
Uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Respond to and assist with emergency response to medical aid situations according to departmental rules and regulations, policies, and procedures.
Safely drive assigned motor vehicles to transport individuals to and from locations.
Maintain positive control of assigned keys.
Effectively utilize radio communication systems and departmental codes and call signs.
Other duties as assigned.

JOB SPECIFICATIONS:

Demonstrate strong listening and communication skills.
Demonstrate problem-solving and critical thinking. Must be able to work independently and maintain a high level of performance.
Must be able to complete tasks in a timely and efficient manner while maintaining business standards.

CERTIFICATION REQUIREMENTS:

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Yes

Granite State Gaming & Hospitality

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Security Officer