Job Description

Position Title: Junior Systems Administrator

Reports to : Chris Fontenot

The Company:

Kenny’s mission is simple, to help technology work better for clients by automating routine business functions and optimizing the technology behind the scenes. Kenny Grayson envisions a future where small businesses in the Greater New Orleans area turn to Grayson Data to help make their technology work for them.

Position Summary:

In this exciting and challenging role, you will assist in providing technical support for internal and clients' users, infrastructure, network, servers, cloud services, and mobile devices. GDS has an extensive client list, operates in multiple data centers, and manages many servers, desktops, cloud environment, and related networking equipment.

Essential Duties & Responsibilities:

The essential functions include, but are not limited to the following:

• Support clients' users

• Ability to travel onsite to client locations in the greater New Orleans area as needed

• Log all activities in our ticketing system

• Document common issues and resolutions for submission into our knowledge base

• Train users, in-person and remotely

• Administer Office 365 and Azure admin portals

• Administer Office 365 applications and e-mail

• Maintain installed hardware and software inventory

• Ensure security and software updates are successfully applied per policies/SLAs

• Troubleshoot server, workstation, network, and mobile hardware

• Perform OS and application reinstalls

• Participate as an IT team member

• Participate in internal and client projects

What It Takes to Win

• Highly detail oriented and a proven commitment to high quality workmanship

• Excellent, thorough, and methodical problem-solving skills

• Able to work with challenging personalities and always maintain a professional and positive demeanor with users

• Self-starter

• Exemplary interpersonal and English communication skills (spoken and written)

• You must have a reliable mode of transportation, a mobile phone, and a reliable high speed Internet connection from wherever you live

• A good sense of humor

Technical Qualifications (Knowledge, Skills, & Abilities)

4 years of experience in

• Helpdesk Support

• Windows 10 and 11

• Windows Server 2012-2022

• Microsoft Office

• Microsoft/Office 365 Admin Center/Exchange/SharePoint/OneDrive/Teams

• VPN

• Wi-Fi connectivity troubleshooting

• Basic networking

• A strong understanding of cloud hosting platforms (Office 365, Azure and AWS)

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Frequently moves, transports, and installs technical equipment up to 25 pounds from and around worksites. Exposed to heat/cold in server rooms. Frequently drives between worksites in the GNO area. Constantly operates a computer in and out of the office.

Compensation & Benefits:

• Fantastic working environment

• Retirement

• Benefits -Health/Vision/Dental

Grayson Data Services

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