Job Title: IT Administrator

Location: Atlanta, GA

Contract: Full Time

Salary: $65,000 - $72,000 plus bonus

About the Role:

We are seeking a self-driven and highly motivated IT Administrator to join our team. This is a dynamic role where you will receive training, systems access, and the opportunity to expand your IT administration and project management expertise. The position involves a mix of endpoint provisioning and support for US staff, global 2nd/3rd line IT support, and involvement in various IT projects on a global scale.

Key Responsibilities:

💻 US Staff Endpoint Support (20%)

Purchase, configure, and distribute laptops and workstations for new employees in the US region.
Replace endpoint devices for existing employees as they reach end of life.
Diagnose faults and schedule repairs with vendors.
Upgrade, install, and configure hardware and software on staff and shared office PCs.

🌐 US Office/Warehouse Network Support (10%)

Administer, maintain, and expand office and warehouse networks, including wired, fibre-optic, and WIFI systems.
Manage and maintain NAS mass storage servers, ensuring backups, server health, firmware updates, user access, and capacity upgrades.

🌍 Global IT Support (35%)

Provide 2nd and 3rd line IT support globally in conjunction with the central IT team in Europe.
Offer technical support and coaching to colleagues worldwide, including remote workers.
Monitor and manage the IT Support Jira ticketing system during US working hours.
Write and maintain IT technical documentation and quick guides.
Identify support request patterns and opportunities for process improvements.

🔧 Global IT Administration (15%)

Administer and support centrally managed systems, platforms, and frameworks, such as MS Intune, MS Azure, Kandji, Google Workspace, and Ubiquiti network management.

🔒 Project Work & Security Improvement Programme (20%)

Collaborate with the IT Director and central IT team to deliver security improvement objectives in the US region.
Develop, trial, and implement new and improved IT tools, solutions, and platforms aligned with business requirements.

Skills & Experience Requirements:

Proficiency with Windows and Mac operating systems.
Excellent time management and task prioritization skills.
Strong interpersonal and communication abilities.
Comprehensive IT knowledge, including networking and attention to detail.
Networking experience (wired and wireless).
PC, server, and laptop hardware knowledge.
Familiarity with Windows OS; experience with Linux, Mac OS, Android, and iOS is desirable.
Solid understanding of IT security and cybersecurity best practices.
Ability to work under pressure and manage multiple tasks simultaneously.
Friendly, approachable attitude and ability to work across various departments.
Ability to explain complex technical systems to both technical and non-technical personnel.
Desire to learn, grow, and develop new IT solutions.

If you are passionate about IT administration and eager to grow with a supportive team, we encourage you to apply even if you don’t meet every single requirement. We value diverse perspectives and experiences, and you might be the perfect fit for this role! Your unique skills and background could contribute to our team's success.

Training & Mentoring Can Cover:

Cloud computing platforms (MS Azure, Intune, Entra, MS 365, Google Workspace, Ubiquiti, etc.).
Watchguard and Fortigate firewalls, VPN tunneling, and configuration.
Networking protocols (BGP, OSPF, TCP, UDP).
NAS systems (Qnap or similar).
Security products (Eset protect, MS Defender, etc.).
Various other tools and systems (RADIUS SAAS, SCEPman, Splashtop, Keeper, etc.).

If you are ready to take on a challenging and rewarding role in IT administration with a global perspective, apply today!

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Compensation Range: $65K - $72K

Hawk-Eye Innovations Ltd

New Jobs

IT Administrator