HealthGradeNetworks, LLC strives toward being the long-term care field's "enterprise mobility experts" by providing nurse call, phone, wireless networking, and wander management solutions to clients across North America. HGN is searching for a Systems Engineer to join its growing team. This position will be responsible for planning, provisioning, and supporting HGN's solutions remotely and from its Norwalk Ohio headquarters.

Required experience and training

· Associates Degree in Information Technology, Health Information Technology, Computer Sciences, or similar focus; or 3 years’ experience in the IT field. Certifications will be considered in lieu of experience.

· 2+ years of troubleshooting or supporting network systems. Desired skills: Ubuntu, Windows Server 2016+ administration, including software installation, web application support, and BackupExec configuration.

· Experience with Asterisk and other VoIP PBX solutions. Desired skills: Asterisk CLI, FreePBX administration for SIP and T1/PRI trunks; Mitel MiVoice Office and Business administration a plus.

Desired experience

· Experience working in healthcare setting, especially long-term care environments.

· Experience with low voltage cabling, including network, CCTV, fire alarm, and access control installations.

· Experience coaching, training, and assisting users of all skill levels on computer technology.

Role and responsibilities

· Serve in Tier 2/3 role (dependent on experience) in Support team during working hours, and fulfilling after-hours rotation once a month.

· Compile documentation for projects and quotes, including bill of materials, technical markups, and basic cost estimates.

· Review and advise Operations team on opportunities to improve security and asset management procedures as they related to production systems.

· Travel on-site for projects requiring overnight and out-of-state stays.

HealthGradeNetworks, LLC.

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Systems Engineer