Company Description

HI Tech Hui is an IT Managed Services and Cybersecurity Consulting company based in Honolulu, HI, specializing in network engineering, network security, and cloud computing. The company is dedicated to providing expert IT solutions for businesses in Hawaii, focusing on network security, system connectivity, and excellent customer service.

Role Description

This is a full-time hybrid role for a Tier 2 Support Analyst at HI Tech Hui. The Support Analyst will be responsible for providing technical support, troubleshooting, and customer support to HI Tech Hui's 50+ clients. While the role is primarily based in Honolulu, HI, some remote work is acceptable.

Skills

Here are some skills you need to be AWESOME at to succeed in this position:

Customer service/client relations - Making angry people happy and making happy people radiant
Time management - Showing up and completing tasks when you say you will
Firewalls configuration and administration to include ACL's, SSL-DPI, QoS, VPN's from manufacturers such as Sophos, Palo Alto, Cisco, Fortinet, SonicWALL
Backup and BCDR Solution configuration and administration
Anti-Virus, Anti-Malware and Endpoint Protection Solution configuration and administration
Patch Management Solution configuration and administration
Password Management Solution configuration and administration
Security Email Gateway configuration and administration
User Awareness Training configuration and administration
Phishing Testing configuration and administration
Office and Microsoft 365 deployment, migration and administration
Registering internet domain names
Administering DNS including A, CNAME, DMARC, DKIM and SPF records
Network Assessments
Microsoft Active Directory and IntraID experience
Group Policy
Ability to present to departmental managers and senior executives
IT Management
Security Policy Development
Compliance planning and remediation
Switching and routing including VLAN configuration and static routing
Desktop OS and applications
Training and mentoring of junior techs
TCP/IP Networking
WIFI configuration and troubleshooting
Switching configuration to include QoS, VLAN, spanning tree

Responsibilities

Other highly notable role responsibilities that we definitely have high expectations for this role are:

Take on escalated technical issues
Perform high-level technical projects
On-site resource for Hawaii clients
Participate in on-call rotation
MSP sales engineering
Perform SME duties as assigned
Perform Technical Account Manager duties as assigned
Participate in company and departmental meetings

Please apply ONLY if you have at least seven years of experience in an IT Support or Management Role. And please don’t exaggerate your skills on your resume...it’s an integrity thing and we WILL find out.

HI Tech Hui, LLC

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Tier 2 Support Analyst