Under the general direction of the ICOM Chief Information Officer, the Systems Administrator will implement computer and software system requirements by defining and analyzing system problems; designing and testing standards and solutions. They will monitor and manage current systems usage and propose updates, upgrades and systems solutions based on analysis performed. As part of the IT team, the Systems Administrator will be cross trained to provide tier one and two support on day to day hardware, software and A/V media issues as necessary.

Responsibilities

Defines application problem by conferring with users; evaluating procedures and processes
Monitors and maintains network infrastructure
Develops solution by preparing and evaluating alternative workflow solutions
Controls solution by establishing specifications; coordinating production with vendors.
Validates results by testing programs.
Ensures operation by training user personnel; providing support.
Manages user databases
Provides reference by writing documentation
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Research emerging technologies to decide if installing them can increase the organization's efficiency and effectiveness
Prepare an analysis of costs and benefits so that management can decide if IT upgrades are financially worthwhile
Supports and collaborates with Technical Support Specialists
Devise ways to make existing IT systems meet new needs
Design and develop new systems by choosing and configuring hardware and software
Oversee installing and configuring the new system to customize it for the organization
Perform tests to ensure that the systems work as expected
Train the system's end users and write instruction manuals, when required
Performs other related duties, as assigned

Requirements

Minimum Qualifications:

Bachelor's degree in computer science or engineering information systems or at least 3 years proven experience in a related position
Experience working in and supporting Mac OS, iOS applications
Proven experience in Software architecture, design, documentation, testing, maintenance and/or development of applications
Networking experience a plus with familiarity using Meraki

Preferred Qualifications:

Experience in software development methodologies and programming languages

KEY COMPETENCIES:

A team player who values collaboration, mutual support and team cohesion
Excellent verbal and written communication skills
Good analytical/critical thinking/troubleshooting skills
Excellent problem solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions.
Advanced interpersonal skills necessary to effectively communicate complex theoretical and technical concepts effectively with a wide variety of individuals.
Advanced analytical skills necessary to develop sound recommendations and assist in implementing improved delivery of care systems, policies and procedures, evaluating clinical practice outcomes and developing educational programs.
Ability to integrate information across myriad settings with the goal of standardization (when appropriate), simplification, and reduction of non-value-added work and steps
Ability to respond to difficult situations calmly and with credibility.
Respect for and ability to maintain confidentiality.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick, Holidays, Winter Break)
Family Leave
Short Term & Long Term Disability

Idaho College of Osteopathic Medicine

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System Administrator