Impact Technology Group is hiring! We're looking for an experienced IT Support Technician who thrives in a fast-paced environment and is passionate about helping others.

Based in Birmingham, Impact Technology Group is a Managed Services Provider that designs, implements, and manages networks of various sizes and complexities, tailored specifically for professional services firms. The company was founded on the principle that small businesses deserve the same advanced technological capabilities as large enterprises. Any organization that prioritizes technology should have access to a team capable of managing their tech requirements while providing excellent customer service.

If asked to join our team, you would work directly with firm clients and team members to deliver support, solutions, and an excellent service experience. This is a full-time, salaried position with benefits. The primary working hours are Monday through Friday from 8:00 AM to 5:00 PM. The position will require participation in a rotating on-call schedule.

Requirements

Commitment to delivering outstanding service and enhancing client satisfaction
Values teamwork
A results-driven mindset
Motivated and growth-oriented professional
Ability to communicate information to non-technical clients

Technical Requirements

Ability to deploy and troubleshoot Windows desktop and server operating systems (Windows 2016, 2019, 10, 11, etc.)
Strong understanding of Active Directory, Azure Active Directory, and Group Policy
Working knowledge of client/server-based applications
Knowledge of desktop peripheral devices and deployment (printers, scanners, etc.)
Experience with Office 365 and G Suite
Working knowledge of TCP/IP
Working knowledge of firewalls and routers including VLAN configuration
Experience with cloud platforms such as AWS, Azure, or Google Cloud
Experience with network monitoring and management tools
Knowledge of cybersecurity principles and best practices
Experience with backup and disaster recovery solutions
Familiarity with virtualization technologies

Role and Major Responsibilities

Ensure security products are deployed and functional
Review systems for best practices geared toward security
Participation in an escalation process through a ticketing system, email, and phone
Assist end-users with mid-tier level troubleshooting steps for submitted tickets post-escalation
Server deployments, migrations, and support
Desktop deployments and support including application support, peripheral support, and workstation deployments
Work with software vendor support to correct issues on many levels
Track time and document changes
Must be able to lift heavy objects (50 lbs+-)
Salary: Based on experience

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Schedule:

8 hour shift
Monday to Friday
On call

Education:

High school or equivalent (Preferred)

Experience:

Microsoft Windows Server: 3 years (Preferred)
Relevant technology: 2 years (Preferred)
Experience working for a Managed Services Organization is a plus

Work Location: In person

Job Types: Full-time, Permanent

Pay: From $40,000.00 per year - based on experience

Impact Technology Group

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