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Company Description

Intangible Assets, LLC is a recruitment firm based in Thomasville, GA, specializing in Accounting and Finance, Human Resources, Sales and Marketing, Customer Service, Logistics, and Manufacturing roles. We focus on understanding our clients' needs and candidates' career goals to create meaningful and long-lasting matches. With a strong digital database, social presence, and community partnerships, we attract outstanding talent for our clients' perm placement needs.

Role Description

This is a full-time on-site role for an Information Technology Help Desk Administrator in Thomasville, GA. The Help Desk Administrator will be responsible for providing technical support, network and system administration, troubleshooting, and overall information technology assistance on a day-to-day basis.

Responsibilities

Technical Support and Troubleshooting skills
Network and System Administration experience
Knowledge in Information Technology
Ability to effectively troubleshoot IT issues
Excellent communication and customer service skills
Strong problem-solving abilities
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus
Bachelor's degree in Information Technology or related field

Qualifications

Associates degree and 5 years of IT support and/or IT infrastructure experience or Bachelor’s degree and 3 years IT support and/or IT infrastructure experience
2-3 years of experience leading direct reports is strongly preferred
Server hardware installation, maintenance, and troubleshooting experience (RAID, VMWare, File Backup and Recovery)
Microsoft operating systems and applications such as Active Directory, Intune, SharePoint, Office365, and Teams
Familiar with networking concepts (LAN, WAN, TCP/IP, VLAN, Wi-Fi, DHCP, DNS, Ethernet)
Must be able to make fast decisions where remote supervision is not available. This includes subsequent communication of decision to management in a timely manner with the rationale for making the decision.
Must have strong interpersonal skills and the patience to work with users of all skill levels
Ability to manage multiple assignments concurrently, while achieving the desired results on time and within budget.
Ability to analyze user's needs and creatively provide hardware and software solutions which will allow them to function in an efficient and cost-effective manner.
Flexibility to work on and solve various unscheduled projects and problems as they occur throughout the business day.
Professional Certifications offered by Microsoft or Cisco is a plus

Intangible Assets, LLC

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Help Desk Administrator