About our company:

At IT Assure, we provide comprehensive IT solutions tailored to meet the business needs of small and medium sized organizations. Our services include Managed IT, Cybersecurity, Cloud Solutions, Network Management, Data Backup and IT Consulting. We prioritize trust, transparency, dedication, proactive support, and empathy. We enable customers' technology to run seamlessly so they can focus on what matters most. Contact us today to see how we can support your growth as an employee at IT Assure. Come grow your skills at IT Assure, learn on the cutting edge.

At IT Assure we make systems just work. Relax.

Role Details:

This is a full-time role for a Systems Administrator at our office in Carson City, NV, with flexibility for some remote work. This Systems Administrator role will be responsible for day-to-day tasks such as the administration of windows systems, troubleshooting, proving end users support, network device administration, and documentation The role involves collaborating with cross-functional teams to ensure smooth operation of customer IT infrastructure. You will be proving level 3+ support to small and medium business customers, end users as well as IT stakeholders. Candidates should have experience with Windows Server, networking & Office 365 backend issues, and application level support.
This role fully supported by the senior engineering team. Team work makes our dream work.

Qualifications:

Strong knowledge of system administration, network administration, and information technology
Minimum 2 years of experience with MSP, IT service or within a corporate IT department
Experience in troubleshooting and providing technical support
Excellent problem-solving and communication skills
Ability to work independently and collaboratively in a team
Attention to detail and ability to prioritize tasks
Relevant certifications (e.g., Microsoft Certified Systems Administrator)
Experience with cloud technologies (e.g., AWS, Azure)
Knowledge of cybersecurity best practices
Experience with server & desktop operating systems and application software products in a Windows environment
Experience with LAN/WAN/VPN network/firewall technologies (i.e. installation of routers, switches, and network client software)
Excellent oral and written communication skills
Desire to excel

Responsibilities:

Support and communicate with customers
Prioritize and allocate resource to the current workload or support requests
Resolve technical issues, on-site visits and troubleshoots
Meet SLA requirements
Maintain high customer satisfaction
Maintain extensive process and procedure documentation and records in ticketing system
Keep and maintain customers or our information highly confidential

Nice to have:

Experience directing a team
Experience with technical training
PowerShell scripting knowledge
Experience with HP, Microsoft Exchange, Microsoft SQL, Veeam, VMWare
Experience with Active Directory, Entra
Ticketing systems
Project management
IT Certifications
CompTIA Network+, Security+
Microsoft MCP
VMWare VCP

Benefits:

100% Paid Health, Dental and Vision Insurance for the employee
Paid time off
401k with matching funds
Semi-annual bonus
Excellent work life balance
No mandatory after hours or holiday on call
No fire fighting
Employer paid technical training & certifications
Mileage, expense and technology reimbursements
Carrier path to advance and build skills

IT Assure

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Systems Administrator