The Virtual F&I Specialist performs a wide variety of duties to establish and maintain mutually beneficial, professional relationships with current dealer customers.

Responsibilities

The primary function of the role is to take the lead in delivering deals for our VFI On-Demand Dealer Partners by following the VFI Sales Process
Generate revenue for our dealer partners through the sale of F&I products
Achieve performance targets and objectives
Maintain a foundation level of product knowledge
Communicate clearly with the end consumer of the transaction in a clear manner while upholding our core values
Conduct Virtual F&I transactions by taking the lead on the VFI Sales Process (Interview, Menu, & Upsell)
Stays on the VFI calls throughout the completion of the Retail Installment Contract for our Dealer Partners to ensure deals are secured
Answers questions about F&I Products available in the VFI office
Answers Questions on RIC contract
Isolates and overcomes client objections through JM&A tactics, including Advances F&I, Core Closes, Sales Tools, Etc.
Keep detailed records of activities completed and performance data for Virtual F&I
Communicate daily to Dealers and internal stakeholders on the progress of Virtual Initiatives
Participate in Dealer Meetings and Sales Calls as needed

Qualifications

Experience working in Retail Automotive and as an F&I Manager
Detail-oriented with the flexibility to deal with changing priorities and tight deadlines
Strong verbal, written, and interpersonal communication skills with adeptness in dealing with individuals at all levels inside and outside the organization
Highly self-motivated with top-notch customer-facing skills
Ability to work a flexible schedule, including nights and weekends
Ability to work from home
Proficient with Word, Excel, Powerpoint, and StoneEagle

The pay range for this position is 41,600-119,963. Actual base pay will be determined by factors including candidate experience and qualifications, education and work location. At JM Family, we offer an extremely competitive benefits package tailored to your needs and those of your family. Beyond base pay, this position is eligible for an annual discretionary bonus as well as participation in our robust retirement plans including 401k, profit sharing and pension. Yes, you read that right, a pension plan! We offer medical, dental and vision insurance, as well as flexible spending accounts. We also provide access to emergency backup care and family support services, supplemental life insurance, a lifestyle spending account, parental leave and paid time off. During your interview process, our talent team can fill you in on the details of our benefits and career development opportunities.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.

JM&A Group

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Virtual F&I Specialist