The Information Technology Supervisor will lead and oversee the information technology department for Jones Contractors, Inc. This will include support for both office and field operations. The Information Technology Supervisor is accountable for the issuance and tracking of IT equipment across the company. In addition to these responsibilities, this individual will assess hardware and software requirements, execute necessary upgrades, and ensure seamless implementation. The Information Technology Supervisor possesses the capability to not only support the existing tech infrastructure of the organization but also to enhance it and implement security measures.

Furthermore, the Information Technology Supervisor will play a pivotal role in managing and guiding a team of technical support agents including our third-party tech support agency to ensure efficient resolution of technical issues and fostering continuous improvement within the technical support function. The ideal candidate for this supervisory role should have a minimum of four years of experience in technical support and demonstrate an extensive knowledge of computer software.

Duties include but are not limited to:

Serve as the supervisor for the Company’s Information Technology Department
Work with the Business Process Manager and end users to determine hardware and software needs and develop system functional specifications.

The Information Technology Supervisor will lead and manage the completion of the following:

Act as a liaison between Company employees and their third-party tech support agency for secondary-level tech support.
Work with management and the company's third-party tech support agency to design, develop, and test the Company’s IT network and systems.
Work with management to develop and implement a process for inventorying and tracking all company tech assets.
Work with management to develop and implement a process for ordering and fulfilling company tech asset requests.
Analyze and audit existing systems to identify areas for improvement.
Analyze and resolve any security risks and/or issues related to IT systems.
Work with team members to build and implement IT systems for the company.
Identify bugs and inefficiencies within existing systems and develop fixes.
Analyze cloud-system usage and determine improvements as needed.
Will serve as the Company’s systems administrator on various software accounts used for file sharing, accounting, and project management.
Research and implement better practices for data implementation throughout the Company.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer
Moderate lifting 40 lbs. or less

Qualifications:

 Minimum of four years of experience in technical support

 Competency in Microsoft applications including Word, PowerPoint, Excel, and Outlook

 Knowledge of computer software; excellent research ability in technical field

 Excellent organizational skills, verbal, and written communication skills required

 Attention to detail and ability to multi-task required

 Confidentiality and professionalism required

Jones Contractors, Inc.

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Information Technology Supervisor