About Us & Why We’re Hiring

K12 Insight helps school districts deliver superior customer service. We do this by offering the only all-in-one, SaaS enterprise-wide customer service and intelligence platform that was specifically designed for K-12 schools. Our product streamlines inbound communications, helps districts identify problems before they become crises, and builds trust capital. When combined with our professional development, survey and research offerings, we provide the full suite of solutions and services needed for districts to provide and measure their excellent customer service.

As the IT Support and Security Analyst at K12 Insight, you’ll spend 50% of your time on Desktop Support, ensuring smooth system operations and troubleshooting issues. The other 50% of your time will be focused on cybersecurity, where you'll monitor for threats, implement security measures such as firewalls, conduct assessments, and ensure compliance.

To excel in this position, a keen interest in technology and a commitment to continuous learning and development within the IT field are essential. Strong problem-solving abilities, meticulous attention to detail, and effective collaboration with colleagues are also key attributes for success in this role. This is an individual contributor position with no direct reports. This role will report to Senior IT leadership.

Desktop Support Responsibilities (50%)

Troubleshoot and repair issues with desktop computers, laptops, printers, and other peripherals to ensure all hardware functions correctly.
Set up and configure operating systems, applications, and necessary software updates on desktop computers to meet user needs and organizational standards.
Source, procure, and deploy new hardware for users and the company, including desktops, laptops, monitors, and peripherals, ensuring the equipment meets performance and budgetary requirements.
Create, modify, and manage user accounts, passwords, and access permissions, ensuring appropriate access to resources and systems.
Respond to help desk tickets and provide on-site or remote technical assistance to users, ensuring prompt and efficient resolution of technical issues to minimize downtime.
Maintain accurate records of support requests, troubleshooting steps, and resolutions using a ticketing system, ensuring all issues are logged, tracked, and effectively resolved.
Conduct regular system maintenance, including disk cleanups, defragmentation, and software updates, to keep systems running smoothly and securely.

Security Responsibilities (50%)

Monitor network traffic and systems for security breaches, anomalies, and potential threats using security tools and software.
Implement and manage security measures, including firewalls, antivirus software, data encryption, and security measures for Microsoft Azure environments, to protect the company's data and infrastructure.
Assist in the development, implementation, and enforcement of security policies, procedures, and best practices across the organization to ensure compliance with industry standards and regulations.
Conduct regular security assessments and vulnerability scans to identify and address potential security weaknesses in the company's systems and applications.
Collaborate with IT and development teams to integrate security measures into the software development lifecycle (SDLC), ensuring secure coding practices and application security testing.
Install, maintain, and configure software applications and security updates to meet organizational needs and ensure systems are secure.
Conduct security awareness training for employees to educate them on recognizing and preventing cybersecurity threats such as phishing, social engineering, and other common attack vectors.
Ensure compliance with relevant cybersecurity frameworks and regulations, such as GDPR, HIPAA, or PCI-DSS, by regularly reviewing and updating security protocols and documentation.

Key Attributes for Success

Strong problem-solving, communication, and ability to explain technical concepts to non-technical users.
Excellent organizational skills, attention to detail, and ability to work independently or collaboratively.
Adaptability and a commitment to staying up-to-date with trends in IT

Requirements

Bachelor’s degree in IT, Computer Science, or related field.
1-3 years of experience in IT support, focusing on desktop support and/or cybersecurity.
Proficient in troubleshooting and repairing desktops, laptops, printers, and peripherals.
Strong OS knowledge (Windows, macOS) and experience in software installation, configuration, and updates.
Basic network security understanding, including firewalls, antivirus, and encryption.
Familiar with managing user accounts, passwords, and access in Active Directory.
Basic security certification (e.g., CompTIA Security+, CISSP Associate) is a plus.

Location: This role is hybrid-remote. Candidates should live within a commutable driving distance to our Herndon, Virginia headquarters. The role requires a minimum of 3 days per week in the office, with the potential to transition to a full-time in-office schedule in the future.

What We Offer

At K12 Insight, we are passionate about supporting our clients and making our workplace great. Our dedicated and talented team is one of the things colleagues rave about. Here are some of the ways we care for our team.

Generous vacation policy which includes 17 days of PTO (with increasing amounts for additional years of tenure), 2 volunteer days, the entire week of December 24 - January 1, and 8 additional holidays.
Competitive salaries with incentive pay for performance
Option of medical, dental and vision plans
Short-term disability, long-term disability and basic life insurance at no extra cost
401K retirement savings plan with company match
Excellent choice of computer equipment and a monthly cell phone plan stipend
A commitment to individualized professional development (we believe in education!)
Trust - we're adults, no need to punch a clock or get approval to see a doctor during the workday.

The expected salary range for this position is $55,000 - $65,000 / year with the opportunity to earn additional compensation pursuant with K12 Insight’s corporate bonus plan. The salary range represents the low and high end of the salary range for this position, and is subject to change. Exact pay will be based on factors including but not limited to a candidate’s experience and skills, market demands, internal parity and organizational needs.

K12 Insight is an equal opportunity employer. We believe diversity of backgrounds, beliefs, and experiences to be critical to our success and are passionate about creating a welcoming, supportive, and collaborative environment for all employees. All are encouraged to apply as we continue to grow a smart, hard-working, and diverse team who love working together to build something that matters. K12 Insight uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/.

K12 Insight

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IT Support and Security Analyst