INFORMATION TECHNOLOGY (IT) MANAGER

Sylvan Way

ANNOUNCEMENT NUMBER: 0724-48E

Kitsap Regional Library is seeking an innovative professional with strong leadership and technical skills to manage a dynamic IT team of 6 professionals. The IT Manager requires extensive strategic planning and project management experience to help develop and communicate department and organizational objectives. This role requires extensive knowledge of hardware and software selection and implementation, evaluation processes, and the ability to maintain positive vendor relations. The IT Manager will also support the team in providing technical services to all 9 branches of the Kitsap Regional Library. The ideal candidate will be an experienced and mature IT leader capable of building a high functioning team and leaning in to network infrastructure and security upgrade projects. This position reports to the Director of Information Technology & Facilities Maintenance.

General Description

Under general direction, manage all aspects of the Information Technology team including budget recommendations, planning, personnel and project management to ensure the library's strategic goals and objectives are met. Ensures that the library's information technology and communications systems are current, secure, reliable, usable, manageable, comprehensive, accessible, cost-effective and serve the current and future needs of the library. Work is performed with significant opportunities for exercising independent judgment and initiative.

Qualifications And Experience

Any combination of relevant education and experience equal to a Bachelor's Degree from an accredited four-year college or university in Computer Science, Information Technology, or closely related field, plus four years' experience in IT Management or Project Management experience which demonstrates the ability to perform the essential functions of the job, including a minimum of two years of supervisory experience in IT. Requires a valid Washington State driver's license and a safe driving record.

The ideal candidate will have a Master's level degree in Computer Science and five years' experience or an equivalent combination of education and experience in managing Information Technology Services. IT certifications and public sector experience is preferred. Library experience is highly desirable.

A resume and cover letter are required for all positions and may be uploaded or copy/pasted and submitted with your application.

Benefits & Salary

Employees regularly scheduled 20 or more hours per week are eligible to participate in our medical, dental, vision, basic life, AD&D, long term disability insurance plans, health reimbursement arrangement (HRA), as well as our employee assistance program. Additionally, all employees regularly scheduled 20 or more hours per week receive 13 paid holidays throughout the calendar year. Employees in this position earn 26 days per year of vacation leave over the course of their first year, 13 days of sick leave, and 1 personal day each year.

Kitsap Regional Library participates in the Washington State Public Employees Retirement System (PERS). Employees are automatically eligible for the plan if they work a minimum of 16.25 hours per week (or 70 hour per month) during five months per year for two consecutive years.

Compensation range is $91,517.67 to $126,682.39 per year. Offers are determined based on required and relevant experience and in alignment with internal equity.

Essential Functions

Any of the following duties may be performed. These examples are representative and do not include all specific tasks an incumbent may be expected to perform:

Duties

Develop and recommend department plans and operations to ensure that the department activities support department goals and strategic objectives, including the development and implementation of new technologies. Develop key results and implement procedures, systems and performance standards to measure success and achieve approved objectives.
Plan and oversee the installation, security, and maintenance of computer systems, hardware, and networks that support the library's operations.
Develop and maintain effective lines of communication within the division and across other library departments. Collaborate with other divisions on system projects. Forecast IT resources needed to accomplish goals and objectives.
Manage the activities of the help desk to ensure the IT needs of users are met.
Hire, train and coach, and evaluate employee performance. Lead special projects in support of strategic initiatives. Coordinate the operation and maintenance of the library's integrated library system, network security and monitoring, telecommunication system, cloud services, servers, virtual machines, computers, software and peripheral equipment.
Prepare, or direct the preparation of reports, data, manuals and other documentation to facilitate the effective implementation, monitoring and evaluation of the library's information technology and communication systems.
Monitor and ensure efficient, stewardship of department resources; manage related vendor and consultant contracts; Develop, coordinate, and implement standard processes to effectively manage the acquisition, maintenance, and disposition of technology hardware and software assets, as well as vendor agreements across stages of the asset lifecycle.
Coordinate the allocation of IT budget to various accounts; monitor budget to ensure expenditures within allocated resources.
Communicate information, as directed, specific to the library's IT and communications systems and initiatives to community groups, individuals, stakeholders, library Board of Trustees, patrons, and vendors.
Provide technical support functions, as needed.
Participate in library meetings, conferences, workshops, committee meetings and seminars as requested and authorized.
Perform other related duties as assigned.

Knowledge, Skills And Abilities

Principles and practices of computer science.
Library computer systems, databases, and networking software.
Experience with network administration (Cisco certification a plus)
Experience managing and securing on-premise Windows and Linux servers, storage area networks (SAN), and network-attached storage (NAS) devices
Knowledge of and experience managing MS365, AD/EntraID, Azure Cloud, Fortinet/Fortigate, and best practices for enterprise network security and backups
Ability to maintain regular and reliable attendance.
Knowledge of, and the ability to apply, the principles and practices of sound management.
Knowledge of, and the ability to apply, the principles and practices of supervision, including the ability to select, develop and motivate staff and create a positive team environment.
Ability to recognize and set priorities, and to evaluate, plan, and implement system-wide IT projects.
Extensive knowledge of hardware and software selection and evaluation processes and methods.
Extensive knowledge with managing multi-site windows networks.
Ability to establish and maintain effective working relationships with employees, vendors and special interest groups.
Ability to communicate effectively verbally and in writing and communicate highly technical information clearly and concisely.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position works indoors generally in an office/workroom setting and/or multiple locations with/or without other library staff, and typically needs to operate a vehicle on library business.
Work is performed with regular interruptions from internal and external customers, noise from office machinery and other equipment, etc. Must be able to work in a shared space with others.
Work is performed in a predominately (>50%), stationary position over extended periods of time, occasionally moving about; communicating and exchanging information accurately and so that others understand; operating tools or controls including keyboards, telephones and other office equipment; identifying, observing and inspecting written communications, electronic information, work products of direct reports, and complex technical analysis of materials either from written or computer sources.
An employee may be required to push, pull, lift or exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects; position themselves to reach, adjust or move materials.
Some evening and/or weekend work may be required for meetings, systems updates/upgrades/replacements, emergency operations, or other related duties.
Some out-of-town travel and overnight seminars/meetings may be required.

LIBRARY EXPECTATIONS

Listed Below Are Expectations Of All Library Employees

Excellent customer service for patrons and co-workers.
Knowledge and support of Kitsap Regional Library's principles of intellectual freedom.
Knowledge and support of Kitsap Regional Library's policies and procedures.
Ability to work effectively within a team.
Ability to adapt to rapidly changing information, technology, work procedures and library services.
Ability to maintain confidentiality in dealing with patron and/or employee records.

SCHEDULE

This is a full-time position scheduled for 40 hours per week. The schedule will be determined by the director upon hire and may include weekends and evenings but is typically regular office hours. Please note that schedules are subject to change to meet the needs of the library.

APPLICATION INSTRUCTIONS

To apply for this position and future positions, please visit our website at KRL.org and select "Careers" located at the bottom of the page. This position is open to current employees, volunteers and the general public and will remain open until filled. The first review of applications will occur on August 12th, 2024 and weekly after that.

Should you need an accommodation and/or assistance with the application process please email jobs@krl.org.

Kitsap Regional Library

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