WHO WE ARE Level99 is a first-of-its-kind entertainment experience, which opened its proof-of-concept venue in Natick MA in June 2021. A massive World of Challenges, over 48,000 square feet in size, Level99 offers a physical open-world game environment where groups of 2-6 guests choose from over 40 rooms, each containing a unique physical or mental team challenge. Coupled with craft drinks and food in the Night Shift Beer Hall and an authentic brewery dining experience in the Night Shift Tap Room & Kitchen, Level99 is an exciting new entertainment experience designed for young adults. More information is available at http://www.level99.com. A young, entrepreneurial company, Level99 has immediate plans to expand nationwide. We are venture backed with 8-figure financing and have an amazing team that has worked on such successful entertainment projects as 5 Wits, Boda Borg, Escape Rooms, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment and experience a true growth company, where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people. JOB DESCRIPTION A Level99 Systems Administrator will be involved with the installation, configuration, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and adhering to organizational security policies and procedures. Collaborating with the IT Leadership team, this role will operate in a hands-on role, leading and implementing our suite of technical solutions. RESPONSIBILITIES

Manage Venue Systems (such as Game Controllers, Network, POS) and lead troubleshooting and solutioning for failures, providing direction and escalation.
Implement best practices for scalability, supportability, ease of maintenance and change control.
Process – Create documentation, validation checks, and other processes/tools as needed to reduce friction and increase quality of new Venue open setup.
Continuous Improvement - Identify challenges in new openings and create solutions to relieve friction for team & guest. Identify bottlenecks and work with the team to improve the scalability of new open processes.
System Management – Lead setup, configuration, and administration of systems, tracking necessary version updates, implementation of change control rules, nonbusiness configuration, and coordination of adding additional modules, plugins and integrations
Vendor Partnership – Collaborate with technology vendors, identifying areas of opportunity and potential areas of growth
Innovation/Continuous Improvement - Work closely with Operations, Creative and Software development teams to identify challenges and create solutions to relieve friction for team & guest
Best Practices - Implement best practices for scalability, supportability, ease of maintenance and system performance
Manage and stage server hardware at venue locations, ensuring proper configuration and maintenance
Coordinate hardware deployments, upgrades, and replacements
Implement and manage MDM solutions to ensure the security and efficiency of mobile devices within the organization
Procurement and staging of corporate laptops and desktops
Administer and maintain Windows, MacOS, Android and Linux/Ubuntu operating systems on various devices
Troubleshoot and resolve OS-related issues and provide support to end-users as needed

MUST-HAVE SKILLS

2-4 years experience in IT, Computer Information Systems, a related field of study or equivalent work experience
Understanding of computer network infrastructure with proven experience in network administration, security, architecture, and hardware management
Experience with firewall, AP, and switch management
Familiarity with Mobile Device Management (MDM) and MFA/2FA solutions
Proficiency in Windows and/or Linux operating systems
Strong problem-solving skills and the ability to collaborate effectively in a team
Ability to think through problems, visualize solutions and work with all levels of staff inside and outside the organization
Ability to work a flexible schedule based on business needs
Travel, as needed
Excellent communication and interpersonal skills. Dependable and flexible when necessary
A positive, joyful, upbeat and energetic attitude – leading by example

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new! YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
Are just a little bit obsessive about getting the details right the first time
Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 Entertainment

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