Systems Analyst

Meridian Capital Group is seeking a Systems Analyst to play an integral role as a member of the IT department. This person will respond to internal requests ranging from simple incidents to complex problems. We are looking for a highly motivated self-starter with a strong work ethic who enjoys contributing to a mid-sized environment.

This is a full-time position that requires a minimum of 3 years of experience and the ability to work on premises at our main office (Lower Manhattan, New York) and periodic visits to satellite locations

Responsibilities:

Utilize help desk ticketing software (Salesforce) to troubleshoot and remediate tickets submitted by end-users
Help maintain documentation of Meridian IT infrastructure using knowledge-base and how-to articles (Confluence)
Partner with Service Desk Manager to solve complex, business-critical issues
Proactively discover and remediate issues with end-user computers or within Meridian’s infrastructure
Carry out new Windows laptop setup, imaging and rebuilds
Monitor backups, anti-virus scans, system generated alerts, and overall network activity
Assist with support & maintenance of Meridian’s entire technology stack including A/V equipment, printers, phone system, network, cybersecurity,
Responsible for configuration, training and provisioning of internal systems and applications for new hires
Administer our O365 environment including Exchange Online, MS Teams, Azure AD, Intune, etc.
Assist with project-related work and server builds
Review ticket trends and make suggestions on how to reduce ticket counts via automation, upgrades, new systems, or other means

Ideal Qualifications:

An undergraduate degree in Information Technology or a related field with a strong academic track record is preferred
At least a novice level of PowerShell scripting is strongly preferred
Must be knowledgeable of PC and server hardware and terminology, MS Office 365, MS Windows 10/11, Windows Server 2012/16/19, Active Directory, Group Policy
Working knowledge of VMware ESXi
Understanding of the major cloud service providers (MS Azure preferred)
Basic/fundamental understanding of computer networking (OSI Model, DNS, DHCP, etc.)
Knowledge of Citrix, MS Teams, Zoom, SentinelOne (or similar EDR/AV software)
Experience administrating endpoint management solutions (MS Intune preferred)
Must have strong communication skills (written and verbal) and critical thinking skills
Must be successful working in a team-based environment
Must be highly motivated, proactive, ethical, and professional
Solid organizational skills including attention to detail and multi-tasking skills
Financial Services experiences a plus

Additional Information:

Base salary for this position will be determined during the interview process and will vary based on multiple reasons, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The expected base salary for the role will generally be between $70,000 and $90,000 per year at the commencement of employment, but the final salary offered may be outside this range based on these reasons and individual circumstances. Additionally, base salary is only part of the total compensation package, which, depending on the position, may also include discretionary bonuses, alternative incentive packages and Company-sponsored benefit programs. This position is at-will, and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Meridian Capital Group

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