Summary:

We are seeking a highly motivated and skilled IT Systems Administrator to join our dynamic team. This role will be responsible for managing our Managed Service Provider (MSP) relationship, handling all help desk inquiries, and ensuring the smooth operation of our internal IT infrastructure. The ideal candidate will have a strong background in Google Workspace, Microsoft Windows, VoIP, Salesforce and Networking as well as experience in setting up and configuring new systems.

Responsibilities:

MSP Relationship Management:

Serve as the primary point of contact for our MSP
Monitor MSP performance and ensure service level agreements are met
Coordinate with the MSP on system upgrades, maintenance, and troubleshooting

Help Desk Support:

Provide timely and effective technical support to internal users
Troubleshoot hardware, software, and network issues
Maintain accurate records of help desk inquiries and resolutions

Systems Administration:

Set up and configure new systems, including workstations, laptops, and mobile devices
Order and deploy new hardware as needed
Work with MSP and CTO on network administration tasks
Manage and maintain internal Wi-Fi networks
Comfort with both on premise and cloud based environments

Software Administration:

Manage user accounts and permissions in Microsoft Active Directory, Entra ID, Office 365 and Google Workspace
Install, update, and troubleshoot software applications
Provide training and support to users on software applications

Qualifications:

Bachelor's degree in Computer Science or related field, or equivalent experience
3+ years of experience in an IT support or systems administration role
Strong knowledge of Microsoft and Google technologies
Demonstrable experience with Cyber Security solutions
Experience with network administration
Experience with Wi-Fi network administration
Excellent troubleshooting and problem-solving skills
Strong communication and interpersonal skills

Preferred Qualifications:

Experience managing MSP relationships
Certifications in Microsoft or Google technologies
Experience with Ubiquiti hardware
Experience with VoIP administration

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IT Systems Adminstrator