About NCRC

The National Community Reinvestment Coalition is a network of organizations and individuals dedicated to creating a nation that not only promises but delivers opportunities for all Americans to build wealth and live well. We work with community leaders, policymakers and institutions to advance solutions and build the will to solve America’s persistent racial and socio-economic wealth, income and opportunity divides, and to make a Just Economy a national priority and a local reality. This vision is the foundation of the Just Economy Pledge.

NCRC’s unique mix of research, investigations, investments, media, grant-making, training, advocacy, litigation, lending, convening and facilitation strengthens communities of historic disinvestment, expands economic mobility, holds public and private institutions accountable for their impacts, and informs local and national leaders, policymakers and the private sector.

Position Overview

The Director of Information Technology is responsible for the strategy, execution and day-to-day management and maintenance of the organization’s information technology infrastructure and operations. This includes the management of applications, business continuity, facility A/V and networking systems, staff technology onboarding and training, helpdesk operations, information security, infrastructure, new IT projects, vendor and personnel management. You will lead technical systems and collaborate with staff throughout the organization to improve program outcomes and efficiency of business operations, and you will play a leading role in advancing digital innovation in our data-driven organization culture. This role reports to the Chief Communications and Marketing Officer.

Location

This position is based in Washington, DC near McPherson Square Metro as part of a hybrid environment with Tuesdays, Thursdays, and sometimes Wednesdays in the office.

Responsibilities

Assess technology needs of the organization and make recommendations on IT solutions to streamline efficiency and business operations
Advise senior executives on innovative, strategic IT solutions
Plan and implement software and hardware projects across the organization
Maintain inventory of all organizational technology assets; continually assess inventory and ensure efficient deployment of assets, including hardware and software licenses
Oversee selection and purchase of all IT solutions
Install, set up and configure hardware and software for new and existing users
Create policies and procedures on organizational technology use
Provide support and customer service on IT issues to all users at the organization
Manage the relationships with all outside vendors to troubleshoot day-to-day IT challenges
Implement and manage backup and disaster recovery measures
Plan and manage IT budget; monitor spending
Provide staff training on technology tools and solutions
Collaborate with all departments in planning and budgeting
Collaborate with publishing, membership, training, executive, and other teams to set up and support the apps they use, achieve business goals, and improve digital experiences
Provide leadership and vision to improve and evolve our systems and improve our results
Assess various options for optimizing and customizing systems
Lead or participate in the evaluation, selection, setup and launch of new systems to address new requirements and to ensure systems, processes and data integration
Ensure design and brand standards are applied and improved
In collaboration with other teams, manage and maintain systems and services for web hosting, events, training, CRM, bulk email, digital marketing, publishing, advertising, analytics and others
Manage staff and vendors for day-to-day tech administration, project management and support
Other technical projects and duties as may be assigned

Qualifications

5+ years of IT management experience
Previous supervisory experience
Bachelor’s degree in a relevant field or equivalent combination of education and experience
Skilled and proficient in server management, cloud storage management, network and firewall configuration, Microsoft Office 365 and Google Workspace, antivirus software, CRM, Windows and Macintosh operating systems, printer networking and configuration, VOIP systems
Knowledge of contracting and budget management
Strong written and verbal communications skills
Ability to multitask, prioritize multiple projects and tasks, and operate in a fast-paced work environment
Nonprofit management experience preferred

Knowledge, Skills, and Attributes

Analytical: Strong analytical skills with the ability to synthesizes data or diverse information
Problem-solving: Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
Oral Communication: Exceptional communication, customer service, and interpersonal skills, with the ability to work both collaboratively and independently
Leadership: Inspires and motivates others to perform well and accepts feedback from others
Quality Management: Look for ways to improve business processes and demonstrate accuracy and thoroughness
Planning & Organizing: Prioritizes and plans their work activities, uses time efficiently, and develops realistic action plans
Judgment: Displays willingness to make decisions exhibits sound and accurate judgment and makes timely decisions
Safety & Security: Observe safety and security procedures and use equipment and materials properly

How to Apply

Interested applicants may submit their cover letter and resume online at https://ncrc.org/careers/. No phone calls/emails, please.

NCRC IS AN EQUAL-OPPORTUNITY EMPLOYER.

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National Community Reinvestment Coalition - NCRC

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Director of Information Technology