Net X Computers is a leading provider of Managed IT Services to small and midsize organizations. We help our customers leverage the power of information technology to achieve their goals by becoming their trusted IT partner. Since 2008, we have made IT management easy and secure for hundreds of corporations, healthcare organizations, non-profits, and public sector agencies. We provide complete IT outsourcing to business leaders, and augmentation services to IT teams.

We are recognized for our outstanding customer service, technical depth, and operational excellence. Our communication driven service delivery is powered by two pillars, RMM and Support Teams. RMM is our cloud-based IT management system that allows your IT environment to self-heal, increasing uptime and reducing security risks. Dedicated Support Teams are how we deliver our deep and wide-ranging technical expertise while providing personalized service and the familiarity of a trusted ally.

The Net X Computers Way

Rule #1 – Communication is Key
Rule #2 – Get In, Find the Issue, Fix the Issue, Fix the Issue Right, Get Out
Rule #3 – We are Always Here to Help
Rule #4 – Never Leave Anyone Hanging
Rule #5 – Always be Learning
Rule #6 – We’ve Got This!

Why Work for Us:

A culture of “absolutely doing the right thing,” that values taking care of colleagues, clients, and our community
An opportunity to work with cutting-edge technology and ambitious and talented colleagues
A fun work environment and a focus on ensuring a good work-life balance
Competitive wages and benefits to ensure we attract and retain the best staff
Opportunities to grow and develop personally and professionally

GENERAL DUTIES AND RESPONSIBILITIES

- Plan, execute, and manage IT operations and resources, including network infrastructure,

- integration of systems and data, communication systems, hardware/software tools, cyber and

- facility security and streamline business processes to ensure excellent support to users

- Set up new devices as well as manage and maintain all cell phones, tablets, servers, switches, routers,

- firewalls, computers, laptops, wire runs, and peripherals. Ensure hardware/software licenses are up to date.

- Work with Human Resources to set up and/or disable accounts for new hires/terminations.

- Troubleshoot and resolve all users’ technology issues on a timely basis.

- Work with outside vendors that may provide additional oversight and support.

- Responsible for the planning, evaluation, coordination, implementation, support, and management of all technology initiatives including new software and/or devices along with maintenance, repair and upgrading of existing technology as needed.

- Create and maintain a disaster recovery, security, and data backup/restore plan.

- Document all technology processes, procedures, and schematics.

- Maintain and monitor IT asset management, an accurate department inventory, and evaluate requests for new technology.

- Coordinate the procurement, selection and deployment of organization-wide hardware/software tools and supplies, initiate purchase orders and bids in accordance with budgetary limitations and organization

- policies.

- Assist in the development and maintenance of the organization’s technology budget, and pursue alternative

- funding sources, and overseeing and monitor contracts for services

- Support the technological needs at the corporate office.

- Will work closely with the System Network Administrator and support, configure, maintain, and

upgrading networks and in-house servers; maintaining network connectivity of all workstations;

- responsible for updating firmware and backup, testing network and managing wireless network and support

- Maintaining computer networks and systems including software, mainframes, VPNs, routers and other

- physical hardware

- Installing and configuring network equipment to update or fix hardware or software issues

- Communicating networking issues to other employees and management, especially in training new users

- Fixing software and hardware configuration issues for users on-demand or from inspection of the systems

- Write technical support documentation for network systems and applications

- Provide weekend and off-hours support, as needed;

- RUCKUS network

- Windows Certificate Service Server Experience preferred

- Ruckus, Unifi, Aruba network experience, in that order of importance

- Design, initialization, and planning as well as maintenance upkeep and troubleshooting abilities.

VOIP experience using Nextiva with Polycom hardware

Net X IT Solutions

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