We are seeking a tech-savvy IT Specialist to join our team, with expertise in supporting Windows and MacOS, hardware troubleshooting, and networking technologies. The IT Specialist provides first and second-level support for software, hardware, and network issues, resolves user-reported technical problems, manages IT tickets, and escalates as necessary. Additionally, this role handles user provisioning, account administration, IT equipment shipments, inventory management, and hardware/software installations in a fast-paced, customer-focused environment.

This is a confidential search, and further details about the role and the organization will be shared during the interview process.

What You’ll Do:

Provide tier-one support for hardware and software issues, manage tickets, document incidents, and prioritize urgent requests
Troubleshoot and resolve issues with Windows, MacOS, software, hardware, and network systems
Diagnose and fix issues with computers, printers, peripherals, and conferencing equipment to maintain operational efficiency
Manage user account creation, modification, and deactivation, while coordinating IT equipment setup and collection
Track and resolve support requests using Jira Service Management and maintain accurate records of IT assets
Deliver professional and responsive customer service, ensuring timely resolution of user inquiries and issues
Participate in after-hours support rotation to address critical IT issues outside regular business hours

What You’ll Need to Succeed:

Associate’s degree in IT, Computer Science, or related field, or equivalent work experience, with at least 3 years in an IT support role
Relevant certifications such as CompTIA A+, Network+, and Security+ preferred
Proficiency in supporting both MacOS and Windows, Microsoft 365/Office, and Active Directory for user provisioning and account management
Experience with troubleshooting hardware, software, printers, conferencing equipment, and familiarity with Mobile Device Management (MDM) tools like Microsoft InTune
Familiarity with CAD and CNC applications in engineering and manufacturing environments
Strong problem-solving skills with a structured approach to diagnosing technical issues
Excellent verbal and written communication, capable of explaining technical concepts to non-technical users
Detail-oriented and organized, with experience maintaining documentation and asset inventory
Willingness to work various shifts, overtime, and respond with minimal notice when necessary

What Our Company Offers You:

Comprehensive health coverage with 75% of the premium covered by the employer
Dental & Vision optional plans
401(k) retirement plan
Generous Vacation Time
Paid Sick Leave
8 paid Holidays
Paid Leave (e.g., Jury Duty, Bereavement, etc.)

Please note that these are just some potential examples, and the specific benefits and perks offered may vary based on the position and location.

Compensation:

Salary range starting at $65k/yr

Compensation will be determined by a number of factors including educational background and experience.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Our Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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New Level Resources, LLC

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IT Specialist