Summary

Performs IT Systems Administration duties on key systems for the IT Department in a positive and receptive manner, while helping to advance the mission and vision of New Mexico School for the Deaf. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and good judgment. It is anticipated and expected that all functions of this position will be performed in a positive and receptive manner, while helping to advance the mission and vision of New Mexico School for the Deaf. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. In addition to systems work, this position also directly assists staff with technical support of desktop computers, applications, and related technology.

Essential Duties and Responsibilities include the following. (Other duties may be assigned.)

Performs System Administration on but not limited to Emergency Communications Systems, Web/Spam filter, LAN School, Microsoft 365 applications, Fortigate Firewalls, Adobe Creative Cloud, Card Reader system, and other school systems.
Manages, organizes, and integrates Active Directory for Windows and Apple OS environment.
Assists in management of Domain Controllers, DNS, DHCP, VoIP, Print Server Management, and Video Phones
Creates group policies (GPOs) for centralized end point management.
Manages Network Attached Storage, file permissions, and folder structure, including data backup.
Troubleshoots server related technical issues and assists in maintenance of server environment.
Diagnoses and resolves network connectivity issues for client systems and provides information technology with assistance in general network, wireless network troubleshooting, and resolves problems on the network infrastructure as needed.
Works with security-based systems i.e. Barracuda, Antivirus, Malware and assists with security risk mitigation.
As needed, installs, diagnoses, and repairs microcomputers/laptops, printers, scanners and other peripheral equipment, including data cable infrastructure campus wide. Performs preventive maintenance procedures for laboratory and administrative systems.
Assists with initial configuration of operating systems and other campus standard software including email client and browser software.
Assists in tracking the additions, deletions, and relocation of computer inventory and telephone/video phone equipment with standardized database applications; assists in the maintenance of a database of repairs performed so that equipment performance can be monitored as needed.
Assists the IT Manager and IT staff on IT projects as assigned.
Coordinate warranty repairs for our leased copiers and owned printers.
Experience working in a Help Desk ticketing structure.
Responds to, manages, and resolves assigned work incidents in IT’s ticketing system in a timely manner.
Assists Media Services Specialist in general tasks of Media Services as needed.
Consults & coordinates with immediate supervisor and computer equipment users to ensure appropriate and timely response to reports of malfunctioning equipment and/or software.
Assists faculty and staff with software installation and troubleshooting.
Installs, sets up, and maintains a test environment for the purpose of testing applications to resolve any problems that may arise because of new software implementations.
Demonstrates tact and courtesy to visitors, students and other employees in all telephone, video phone, email and personal communications. Demonstrates respect for the confidentiality of data stored on all computer systems and demonstrates the use of effective strategies in the development, design, testing and implementation of all projects and tasks.
Keeps up to date with new software and hardware product development.
Is available for on-call or after hour assignments and performs other duties as assigned.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Organization- Must be organized and detail-oriented.
Analytical- collects and aggregates data for program maintenance and improvement.
Continuous Learning- Seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills.
Job Knowledge- Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology- Adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity.
Problem Solving- Gathers and analyzes information skillfully; develops alternative solutions; works in group problem solving situations.
Cooperation- Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Teamwork- Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone’s efforts to succeed.
Written Communication- Writes clearly and informatively; varies writing style to meet needs.
State and Federal IDEA Compliance- exhibits knowledge of and adherence to all legal requirements related to early intervention.
Diversity- Shows respect and sensitivity for cultural differences; educates others on the value of diversity; builds a diverse workforce.
Ethics- Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organization values.
Organizational Support- Follows policies and procedures; completes tasks correctly and on time; supports organization’s goals and values.
Adaptability- Manages competing demands.
Personal Appearance- Dresses appropriately for position; keeps self well groomed.
Attendance/Punctuality- Is consistently at work and on time; ensures work responsibilities are covered when absent.
Dependability- Follows instructions, responds to management direction; takes responsibility for own actions.
Initiative- Seeks increased responsibilities; asks for and offers help when needed.
Quality- Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
Safety and Security- Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Candidate must have a bachelor’s degree in computer science or a related field with at least four years of direct work experience in key areas. Education and experience totaling five years may be substituted. Experience should be in troubleshooting and maintenance of PC & Macintosh computers and mobile systems, applications and basic network troubleshooting. Experience with data imaging using Smart Deploy system a plus. Experience working in a PC and Apple heterogeneous computing environment highly desirable. Basic experience in installing, administering, maintaining, and troubleshooting Server 2022 Standard, and Macintosh server environments. Familiarity with using Active Directory and deploying Group Policy. Knowledge in configuring NAS storage environments and assigning user security permissions. Experience in administration of MS 365 platforms or MS 365 Administrator certification. Basic skills in Database Administration desired. A+, Network + and Apple Certified Macintosh Technician certification highly desirable.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Must have good writing and communication skills.

Sign Language: Sign language skills preferred - willingness to obtain ASL skills as necessary. The applicant does not need to have sign language skills at hire but will be required to demonstrate progressive sign language acquisition and participate in sign language classes offered at NMSD.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual should have working knowledge of Microsoft Windows and MAC client operating systems as well as various software packages including Microsoft Office.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: While performing the duties of this job, the employee regularly deals with the environmental conditions involved with the position. This includes but is not limited to using a video display terminal for prolonged periods; heavy typing/use of computer keyboards; occasional lifting and/or moving of equipment up to 75 pounds; occasional exposure to mechanical parts; and occasional need of working in basements, crawling under desks and climbing ladders. The position also entails attending evening meetings and travel outside of Santa Fe and occasional evening and weekend work.

NMSD conforms to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

NEW MEXICO SCHOOL FOR THE DEAF STEP HI PROGRAM

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IT Systems Administrator