Nox Medical is seeking a dedicated and knowledgeable Technical Support Specialist to become a vital part of our team. In this crucial role, you will provide top-tier technical assistance and support to our customers who rely on our advanced medical devices. Your expertise will ensure that healthcare providers receive the highest level of service, enhancing the overall customer experience and satisfaction.

Key Detail

Hours: Four ten-hour shifts, 10PM EST to 8AM EST (Sunday to Wednesday)

Responsibilities:

Providing service and technical support in person, over the phone and/or through email to healthcare providers who use the Nox Medical hardware and software
Have patience and compassion for working with healthcare providers who need assistance
Investigate and document product performance and failure information
Work collaboratively with Nox Medical Marketing, Sales and, R&D to help troubleshoot product issues
Test new versions of hardware and software
Be willing to be a super user of all Nox Medical products
Perform complaints documentation and handling

Requirements

Minimum 5 years work experience in the Sleep Diagnostic Industry
Excellent oral and written communication skills in English
A creative thinker that analyzes complex problems, collects data, establishes facts, draws valid conclusions, develops and executes corrective action plans
Strong technical background
Be comfortable and accepting of an ever changing technology landscape
Experience with customer service and technical support
RPSGT credential is a benefit
Have a high aptitude for learning new technology and clinical related science

Benefits

Medical, Dental, Vision Benefits

401K + Match

Unlimited PTO

Employee Sleepcharge Program

Nox Medical

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Technical Support Specialist