About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Raised our $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity

We are seeking an experienced and innovative Chief Information Security Officer (CISO) to join Observe.AI in the Bay Area. You will play a crucial role in shaping and leading our information security strategy, ensuring the protection of our sensitive data, AI models, and systems.

The Chief Information Security Officer (CISO) is responsible for developing, implementing, and managing the organization’s security vision, strategy, and programs. This dynamic executive role involves leading proactive measures to protect all assets, information, and personnel from potential threats, both defined and undefined. The CISO will collaborate closely with other executive team members to ensure a comprehensive security posture that aligns with the organization's objectives, balancing rapid product innovation with effective risk management. A key element of the CISO's role will be working with executive management to determine acceptable levels of risk for the organization

What You’ll Do Day To Day

Develop and implement a comprehensive information security program aligned with our business objectives and AI-focused technology stack. This includes assessing, prioritizing, and mitigating risks across the organization, with a focus on data protection, threat management and product features that protect customers.
Lead risk assessment and management processes, identifying potential vulnerabilities in our AI systems and customer data handling
Design and oversee security policies, procedures, and best practices for our organization, with a focus on AI and machine learning security
Collaborate closely with the CTO, engineering teams and product managers to integrate security measures into our AI and software development lifecycle
Collaborate with IT, legal, HR and other departments to ensure a unified and agile response to security threats, fostering cross-functional collaboration and alignment.
Manage security operations, including incident response, threat detection, and vulnerability management
Ensure compliance with relevant data protection regulations and industry standards (e.g., PCI DSS, HITRUST, ISO 27001, ISO 42001, GDPR, CCPA, SOC 2)
Build and lead a high-performing security team, fostering a culture of security awareness across the organization
Stay informed about emerging threats and technologies in AI and cybersecurity, adapting our security strategies accordingly
Communicate security risks, strategies, and performance to executive leadership and board of directors
Leadership and Empowerment: Provide leadership, direction, and guidance to the security team, fostering a culture of security awareness and continuous learning. Empower team members to take decisive action in response to uncertain threats.
Leverage advanced analytics to drive informed decision-making and prioritize security actions based on potential risk.
Develop, test, and lead incident response plans and exercises to ensure the organization is prepared for all potential security incidents, including undefined threats.
Foster a culture of security awareness through the development and delivery of regular training programs for employees, emphasizing agility in response to evolving threats.
Encourage innovative solutions to complex security challenges and promote a culture of continuous improvement through feedback loops and learning from experience.

What You’ll Bring To The Role

Deep understanding of information security, risk management, and compliance. Previous experience leading a technical/engineering organization is strongly preferred
Strong understanding of business operations and ability to communicate effectively with stakeholders, including board members and executives.
Understanding of AI and other emerging technologies and their security implications, with the ability to develop strategies to mitigate associated risks.
Proven track record of building and scaling security programs in fast-paced, high-growth environments
Deep knowledge of cybersecurity frameworks, best practices, and emerging trends
Experience with cloud security, particularly in AWS, Azure, or GCP environments
Ability to communicate complex technical issues to non-technical stakeholders and collaborate effectively across teams.
Relevant certifications such as CISSP, CISM, or equivalent
Bachelor's degree in Computer Science, Information Security, or related field; Master's degree preferred

Compensation, Benefits And Perks

Competitive compensation including equity
Excellent medical, dental, and vision insurance options
Flexible time off
12 Company holidays + Winter Break and up to 14 weeks of parental leave
401K plan
Quarterly Lifestyle Spend
Monthly Mobile + Internet Stipend
Pre-tax Commuter Benefits

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

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Chief Information Security Officer