Meet Ophelia Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it. Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost four years and we're excited to continue our growth. We are a team of doctors, scientists, startup veterans, and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America. About the Role Ophelia Health is seeking a full-time Community Outreach Manager to initiate and develop strong, lasting relationships with community partners to support patients with opioid use disorder (OUD). In this role, you will be the face of Ophelia in local communities, acting as the vital link between our organization and the community programs we partner with. Your mission is to ensure that Ophelia’s innovative telehealth solutions for OUD are well-integrated and accessible within local communities by building awareness and relationships. By establishing trust and building bidirectional partnerships, you will help create a network of support that enhances our patients' treatment journey. Join Ophelia Health to not only build a career but to make a meaningful impact on one of the greatest healthcare crises of our lifetime. You’ll be part of a passionate team, with ample opportunities for growth, competitive benefits, and the chance to truly make a difference in people’s lives. What you'll do:

Execute Outreach Strategies: Help develop and implement effective strategies to reach new markets, ensuring Ophelia’s services are widely recognized and utilized across communities
Build and Manage Referral Relationships: Engage with referral sources, including healthcare providers, community organizations, health systems, and other stakeholders, to create strong, sustainable partnerships. Identify partners that are clinically and philosophically aligned with Ophelia
Community Engagement: Spend the majority of your time in the field, meeting with patients, healthcare providers, and community leaders to identify needs, remove barriers to treatment, and solidify Ophelia’s presence
Educational Outreach and Networking: Lead and participate in educational meetings, presentations, and networking events to promote Ophelia’s services both in-person and virtually
Feedback Integration: Collect and analyze feedback from community partners to refine Ophelia’s referral strategies. Understand barriers to referrals initiatives with the wider internal team to build solutions for those pain points
Collaborate Across Teams: Work closely with Ophelia’s marketing, commercial, clinical, product, and operations teams to achieve outreach and market penetration goals

What we're looking for:

Live in New York (ideally Albany, Syracuse, or North Country, but open to other NY-based locations)
Able to travel locally with reliable transportation & valid drivers license :4 days/week for meetings with partners; able to be deployed to certain geographic locations for a few days at a time
2-5 years of experience in a customer or community-facing role within healthcare or public health; this includes sales experience!
Goal oriented, perceives challenges and unchartered territory as an opportunity for growth and learning
Able to speak to, energize, & persuade clinical and corporate audiences
Excellent interpersonal and communication skills, with a high level of comfort talking to clinicians, nurses, social workers, and people with opioid use disorders
Passionate about serving marginalized and vulnerable populations
Proven ability to maintain professionalism and confidentiality when working with sensitive and confidential information
Skilled in project management, with an ability to work independently in a fast-paced environment
Demonstrated ability to work cross-functionally to solve complex problems in a fast-paced and ever-changing environment

Our Benefits Include:

Remote work anywhere in the United States
Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
20 days of PTO per year
10 company holidays
$1,000 Work From Home Stipend
401k Contribution Platform
Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

Interested in learning more about Ophelia and this role? Apply below! We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations, we take a “first and best” offer approach: this means we’re not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone’s negotiation skills. Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually. We’re happy to discuss this approach and our bands if you have questions during the interview process.

Ophelia

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