A Systems Administrator is responsible for managing the technical aspects of clients’ infrastructure. This may include servers, desktops, network infrastructure, mobile devices, printers, cloud services, and other technology. They are expected to be proactive in solving problems and handle issues with little supervision while remaining professional at all times, as well as giving input and support to coworkers. A Tier 3 is expected to provide guidance to other systems administrators (Help Desk, Tier 1 and Tier 2) on a day-to-day basis. They are also expected to manage and oversee large and ongoing projects. A systems administrator is analytical in triaging and troubleshooting problems while taking ownership of the issues they encounter. They will provide professional recommendations to clients, coworkers, and management, as well as interface with vendors. At times, a systems administrator may be required to work outside of the core business hours to reduce the impact on primary business functions.

Qualifications

A minimum of 6+ years in a technical system administration support role supporting mission-critical applications
Commitment to deadlines and the ability to meet the needs of a 24x7 computing environment
Health Care/HIPAA experience highly preferred
Cisco, Microsoft, or other certifications preferred
Demonstrates great competency with Windows Server
Great understanding of computer hardware and software
Great understanding of network protocols
Possess proven project management and leadership skills with a demonstrated excellence in customer service
Discipline to document technical notes in a clear, comprehensive, and organized manner
self-starter, proactive, positive, creative, and flexible
Can display excellent written and verbal communication skills and good phone etiquette
A strong team player with the ability to work on cross-functional teams. Able to establish and maintain cooperative working relationships with other associates
Willingness to work flexible schedules/shifts/areas, including occasional weekends, nights, and holidays
Willingness to undergo a general background check that includes a local and state criminal history check
Ability to lift 50lbs
Current and valid driver's license and reliable transportation required

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Systems Administrator Tier 3