About Patelco Credit Union

Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.

We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.

We believe that work should be rewarding, challenging, and enjoyable. We’re dedicated to creating a positive and supportive culture where our team members can thrive. If you’re looking to use your skills and knowledge to make a difference in our members’ lives, Patelco could be the perfect fit for you.

Overview

This Systems Engineer will work independently and under the direction of the Systems Engineering Manager and Team Lead. They must have excellent critical thinking skills and be a strategic thinker. They should be apt at assessing problems to understand the short- and long-term impacts. They are responsible for the most technical issues of administration, documentation and support of Windows, UNIX and Macintosh systems. They will also be the senior support for the storage, backup and DR platforms, operating systems, and applications both on-premises and in cloud environments.

Responsibilities

Drive innovation through continuous improvements in processes, systems and policies.
Own vendor relationships. Work with account managers to ensure our technology investment is optimized.
Lead and Manager develop technology roadmaps.
Provide Senior level of support to junior team members including train, encourage and help junior team members grow their skills.
Lead service incident and problem resolution efforts to support entrusted applications/products.
Consult with customers or other departments on project status, proposals, or technical issues, such as system design or maintenance.
Consult with engineering staff to evaluate the interface between hardware and software, develop specifications and performance requirements, or resolve customer problems.
Proactively ensure the highest levels of systems and infrastructure availability, including security, backup, and redundant strategies.
Establish and maintain data in a Knowledge Management toolset to facilitate quicker diagnosis and resolution for future Incidents.
Establish or enhance systems automation using Group Policy, scripting or tooling wherever possible.
Consult with development teams to provide a shared technical direction and partners with those teams in elaborating the Solution and its interfaces.
Subject Matter Expert (SME) within own discipline/specialty area; basic knowledge of other disciplines/specialty areas.
Evaluate new technologies to solve problems as needed, and also play a significant role in architectural direction.
Analyze fault-tolerance and high availability issues, performance and scale challenges, and solve them.
Solve challenging technical problems related to security, parallel and distributed systems, programming, resource management, large-scale system maintenance, and more.
Participate in On-Call rotation 24x7 support schedule as assigned.
Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union's policies and procedures.

Qualifications

Bachelor's degree or Associates degree in computer science or other applicable technical certifications
3+ years working as a Systems Engineer
3+ years experience and tactical knowledge in Azure, Office 365, Cisco UCS, OnBase, Tableau, OKTA, Netscaler, Citrix Hybrid Cloud, Nutanix, Nimble, Cohesity, Vmware, MoveIT, Card Wizard, Windows Server 2016-Current, PowerShell, RHEL 8.
3+ years cloud IaaS management.experience
Skillful using technical tools (i.e., Visio) to create detailed documentation and diagrams.
Expert knowledge using Group Policy and PowerShell to automate processes.
In collaboration with Systems Engineering Manager and Team Lead, updates servers and configures hardware and virtual machines (VM), applications, peripherals, services, networking, and storage to ensure business continuity and HA.
This position is located in Dublin HQ

Target Base Pay

$115,764 - $120,000 / year

Compensation At Patelco

Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We Offer

Physical Health:

Exceptional Medical, Dental, Vision, and Life Insurance benefits
Onsite fitness center at HQ and rewards for completing wellness related activities

Financial Health:

Competitive compensation packages with bonus opportunity
401(k) with 3% Safe Harbor and 5% employer match
Discounts on loan products
Tuition reimbursement

Emotional Health:

Employee Assistance Program (EAP)
PTO for part-time and full-time positions
Paid holidays

Personal Development:

On-the-job training and skills development
Internal transfer opportunities for career growth
Volunteer work

Flexible work arrangements available for specific positions

Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans

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Patelco Credit Union

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