Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

We’re looking for an amazing IT Technical Superintendent to fill this hybrid role based in our Fort Lauderdale Office. You’ll be responsible for playing a critical role in technical expertise and leadership for IT Officers aboard Princess vessels. This position is designed for a leader who excels in cross-organizational collaboration and possesses strong mentoring and leadership abilities. The IT Superintendent is a liaison between shoreside business initiatives and shipboard IT. Additionally, the role involves developing strategic, forward-thinking plans to anticipate future needs and challenges within the fleet. This position requires close collaboration with shipboard staff, including the Captain, Staff Captain, and Hotel General Manager. Effective communication with Senior Executives is essential.

Here’s a summary of what Princess is looking for in its IT Technical Superintendent. Is this you?

Responsibilities

Foster collaboration between shoreside and shipboard IT teams
Perform advanced troubleshooting to identify and address complex system issues promptly.
Drive automation initiatives to streamline operational processes and improve efficiency.
Act as a technical mentor and trainer for IT staff
Oversee incident management processes, ensuring timely resolution
Lead and manage IT projects from initiation to completion
Plan and manage IT operational budgets
Mentor junior team members and share knowledge to foster a culture of continuous learning and improvement.
Establish and maintain run books to simplify IT Operations
Support ITO assignments and shipboard scheduling

Requirements

Bachelor's degree in technology or related field, or equivalent industry experience. Master's degree preferred.
Understanding of networking principles and experience troubleshooting network issues.
Experience with API monitoring tools, particularly Dynatrace.
Working knowledge of Windows and Linux operating systems
10+ years IT Operations
Previous management experience
Ability to troubleshoot ITO devices effectively.
Demonstrated ability to prioritize tasks and manage time effectively in a fast-paced environment.
Experience with true root cause analysis methodologies such as the "5 Whys" or similar approaches.
Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams
Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

What You Can Expect

Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Rewards & Incentives
Base Salary Range: $112,800.00 to $152,300.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/ .

Princess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Americans With Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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