Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title: Windows Admin I

FLSA Status: Exempt

Department: IT Infrastructure

Reports to: Manager, Helpdesk and Desktop

Who are we? What do we do? Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What’s the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

Fun work environment with a variety of work
Being part of a team
Career growth
Ability to highlight your skills
Feel valued
Great benefits, pay and culture

Tell me more about this role, what would I be doing?

Position Summary

The Windows Admin I is responsible for the maintenance, configuration, administration, and support activities of computer systems in a multi-user organization. Onboarding and offboarding of new and existing teammates and infrastructure. Install hardware and software and participate in research and development to continuously improve and keep up with the IT business needs of the organization. Actively resolve problems and issues with computer systems to limit work disruptions within the company.

Performs general tasks to aid in the ongoing support of a desktop and server environment. May perform system backups; assists with end user questions and problems. Onsite and remote support. Will support Microsoft Office Suite of products and proprietary applications. Installs software and peripherals, performs general maintenance tasks, along with basic hardware repairs/upgrades.

Essential Duties and Functions: include the following. Other duties may be assigned.

Process incoming IT service requests.
- Responsible for the onboard and offboard process of new and terminated users.
- Audit and upkeep of a multi-user active directory infrastructure.
- Responsible for the maintenance, configuration, and reliable operation of computer systems and virtual systems
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
- Responsible for Auditing security access for systems
Provide computer technical support to end users
- Independently analyze and solve client PC problems (hardware: software, network access)
- Responsible for creating and maintaining current desktop software image and inventory for the IT department
- Assist in development of all software and hardware policies.
- Control and manage software and hardware policies.
- Coordinate all physical user moves with department supervisors.
Performs AD adds, moves, changes, terminations
- Create new ID's
- Reset Passwords
- Terminate ID's when needed
Troubleshoot hardware related problems
- Memory Upgrades
- Hard drive replacement and re-imaging of hard drives
- Video card replacement
- System board replacement
Maintain customer relations.
- Update customer with pertinent work order status changes.
- Ensure all customers' concerns are addressed.
- Positively impact IT customer relations by proactively working to identify and address sensitive issues.
- Follow-up with IT teams servicing problems and communicate problem and resolution to user as well as department (s) associated with the problem.
Support Software applications
- Microsoft Office
- Various Communications products
- Proprietary Applications
- Have the ability to research problems through reading documentation
Directly service customer requests that are within the scope of the Desktop Support Engineer.
Review practices and procedures of Help Desk and recommend more efficient means of handling and servicing customer requests.
- Analyze work order repository for patterns
- Train IT staff members on Call tracking
- Facilitate status reports and customer communications
All other duties as required.

Competencies

Effective communication skills.

Articulate, business-like and friendly demeanor

Strong written skills for documentation and reporting

Strong verbal skills to explain both technical and lay issues to peers and user community

Good listening skills

Ability to defuse situations

Flexible and efficient

Ability to handle multiple tasks.

Adaptable to changing environment and workload.

Motivation, Organization and Professionalism

Self-motivated and able to work with minimal supervision

Perceived as approachable

Work well under pressure/deadlines

Strong dedication to professionalism

Strong organizational skills

Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things.
Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.
Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required

High school graduate
Computer experience
Proficient with MS Office Suite
Exceptional telephone demeanor
Ability to maintain a high level of confidentiality
1 – 3 years’ experience in a similar position
Must always possess professional appearance and demeanor

Preferred

Pursuing or has already obtained an associate or bachelor’s degree

Physical Requirements Necessary On a Regular Basis

Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse, and telephone 7-8 hours per day.
Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
Vision sufficient for use of a computer monitor.
Ability to sit at a desk 7-8 hours per day.
Repetitive motion
Sedentary position

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Proctor Loan Protector

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Windows Admin I