About The Role

ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking full-time Help Desk Support and System Administrator candidates to join our team in support of the NATO customers in Norfolk, VA. This position will support the JADL, TRANSNET, and e-ITEP system administration and help desk operations. Successful candidates will possess 3 years' experience in help desk operations, System Administration, online Learning Management Systems, and SharePoint. Citizenship in a NATO country and Secret is required.

What You Will Do

Review all new requests for accounts on the JADL, TRANSNET, and e-ITEP systems, approving those, which meet the NATO requirements and responding to those, which need further clarification
Support any help desk questions received by email or phone
Work with the MS/LT Branch for uploading of course material, functional testing of course packages, and maintenance of existing content on JADL platform
Support various communities of interest within NATO in customization and maintenance of JADL pages
Work closely with NCIA to ensure the services are available and operational on the NATO networks
Maintain an awareness of any cyber issues that may affect the system delivery or unauthorized access to the system

Requirements

WHAT YOU WILL BRING

A minimum of 3 years’ experience (within last 6 years) working as an administrator of online Learning Management System and MS SharePoint
A minimum of 3 years’ (within last 6) supporting users with new accounts creation, help desk support and general support to remote users on the system
A minimum of 3 years’ experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion
Experience in help desk tracking software and trouble ticket supporting software
Experience in producing reports and metrics from LMS, MS SharePoint, or by interrogating the database
Experience in cyber issues and protecting the system and network from unauthorized access

YOUR EDUCATION AND CERTIFICATIONS

Two years of vocational training in computer related science or related subjects in the educational domain
Fluent in English (Written and Oral)
NATO SECRET level of security clearance or active SECRET security clearance issued by a national authority

Benefits We offer great opportunities for personal and professional development in an international company, with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package, paid time off, Federal holidays, and professional development. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers.

ProfessionLX, Ltd

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